Ashley Jade Bernhardt

• Developed custom hashtags for specific campaigns, increasing campaign visibility within target communities on platforms like Instagram or Facebook.
• Implemented crisis management plans during unforeseen incidents or negative feedback situations, mitigating potential damage to brand reputation.
• Developed creative visual assets for use in social media campaigns, driving higher engagement rates.
• Conducted market research to identify target audiences and tailor content accordingly for maximum impact.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Participated in training programs to enhance product knowledge and customer service skills.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Completed ATAR Education

• General English
• General Mathematics
• Biology
• Health
• Business Studies
• Business Certificate III

Awards

• Awarded Business Student of the Year 2022
• Excellence Award 2022

Workplace Communication : Enhancing Skills to engage effectively in business settings.

Critical Thinking : Applying problem-solving techniques within team environments.

Workplace Health & Safety (WHS) : Understanding & Assisting in maintaining safety protocols

Sustainable Practices : Participating in environmentally sustainable work procedures

Digital Literacy : Utilising business technologies for tasks, including electronic presentations and designing spreadsheets