Ashlie Caia-Matthews
Carrum Downs,VIC
Summary
Hardworking, passionate and dependable candidate with 3 years of experience in customer service and working in dynamic environments. Administrative experience, answering calls and directing messages through the right channels. Committed to maintaining high-level customer satisfaction, and building strong relationships with my team. Ability to manage multiple tasks simultaneously and solve problems efficiently. Motivated to learn new skills and expand my knowledge through this job opportunity.
Overview
3
3
years of professional experience
Work History
Fast Food Worker
Daniels Donuts
02.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Processed orders on POS system and accepted cash and charge payments.
- Completed milkshakes for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Opened and closed store independently and prepared nightly bank drop for manager.
Sales Assistant
Bakers Delight
05.2022 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Increased sales by providing exceptional customer service and product knowledge.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Real Estate Assistant
Harcourts
07.2023 - 09.2023
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Maintained efficient office operations by handling errands and administrative functions.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Coordinated open house events for prospective clients to promote available properties effectively.
- Improved communication between agents and clients through diligent follow-up on messages and emails.
- Maintained professional appearance of reception area to create a welcoming environment for visitors and clients alike.
- Answered phone promptly and directed incoming calls to correct offices.
Service Station Attendant
Bonnie Doon Central/ Shell
12.2021 - 04.2022
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained inventory of all saleable items.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Brewed coffee and tea and changed out drink station syrups.
Bakery Sales Assistant
Bertalli's Mansfield Bakery
06.2021 - 12.2021
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Stocked and faced bakery cases with daily offerings.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Completed milkshakes and ice cream desserts for customers.
Cleaner
Bonnie Doon Lakeside Leisure Resort
12.2020 - 01.2021
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Education
High School Diploma -
John Paul College
Frankston, VIC10.2020
Skills
- Customer Service
- Food Presentation
- Order Management
- Restaurant Operations
- Safe Food Handling
- Upselling and Cross Selling
- Customer Relations
- Teamwork and Collaboration
- POS System Expertise
- Critical Thinking
- Issue Resolution
- Initiative and Proactivity
- Stress Tolerance and Resilience
Timeline
Real Estate Assistant
Harcourts
07.2023 - 09.2023
Fast Food Worker
Daniels Donuts
02.2023 - Current
Sales Assistant
Bakers Delight
05.2022 - Current
Service Station Attendant
Bonnie Doon Central/ Shell
12.2021 - 04.2022
Bakery Sales Assistant
Bertalli's Mansfield Bakery
06.2021 - 12.2021
Cleaner
Bonnie Doon Lakeside Leisure Resort
12.2020 - 01.2021
High School Diploma -
John Paul College
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