Ashlie Lynch
Summary
I am seeking the opportunity to join a full-time position at Metro trains Melbourne to further expand my career pathways in a new, exciting, and challenging role.
Overview
7
7
years of professional experience
Work History
Communications Advisor
Metro trains
01.2024 - Current
- Develop, obtain approval for and distribute all Metro Trains’ project communications collateral (e.g
- Flyers, newsletters, posters, decals, bus hangers, postcards, signage, notification letters and more)
- Coordinate coffee mornings/workshops, Surprise and delight events, information sessions and passenger/staff-specific activities at railway stations in consultation with PTV and Communications Managers
- Maintain positive, collaborative relationships with project delivery partners, suppliers who provide goods and services to support Metro passenger engagement and information activities, and passengers and traders
- Assist with Metro Express articles and ideas
- Developed strategic event plans, selecting optimal locations and scheduling to maximize audience reach and engagement
- Planned and executed engaging activations to enhance customer experience and perception
- Coordinated large-scale product distributions including managing logistics
- Secured necessary event permits by liaising with relevant stakeholders ensuring compliance with regulations
Project Administrator
Metro Trains
01.2023 - Current
- Participate in team meetings and ensure that all relevant decisions and discussions are documented and distributed in a timely manner
- Planned and managed high-impact corporate events, overseeing timelines, vendor relations, and on-site execution
- Assist senior majors with any admin tasks
- Coordination and implementation of a schedule of internal management and team meetings, including: Team Management Meeting, Team Monthly Meeting and Monthly Performance Reviews
- Coordinates with team members on inputs for and/or tracking of actions arising from above mentioned meetings
- Develop and support effective communication tools and system across the program
Document Controller Projects Franchise
Metro Trains
01.2023 - Current
- Establish working relationships with stakeholders and ensure they adhere to the document control processes and provide documentation in the appropriate manner and formats
- Manage and maintain information flow and reports for the projects and feedback on system effectiveness
- Check information on drawings for conformance with status and format agreed
- Support compilation of compliance records to support effective and timely project handover
- Maintain registers, reports, dashboards to monitor project performance
- Assist in Design Management Workflows – Document Change Request (DCR) and Engineering Group Review Team comments reviews
- Ensure any comments arising from reviews are collated, recorded and disseminated accordingly and closed out in subsequent document revisions where necessary
- Development and Assist’s the Senior Project Manager and Quality System Document Manager with the preparation, of document management deliverables requested from delivery partners of the NELP
- Develop and maintain audit schedules and conducting project quality audits
Air Operations Coordinator/Guest Liaison
Hamilton Island
01.2022 - 12.2022
- Interacting with customers, management and pilots to assist with the effective provision of aviation services, with a particular focus on helicopter and seaplane tours
- Hosted high profile clients on private tours on the great barrier reef
- Organised and completed reservations from travel agents and customers directly through a variety of communication platforms
- Ensure that all bookings were entered into the reservations system
- Communicated with operations team, pilots and management to ensure the efficient allocation of aircraft to tours
- Managed parking requests from private and business aircraft that use our apron
- Coordinated guest pick ups and drop offs for tours
- Reconciled the daily sales for overview by the Operations Manager
- Monitored and ordered merchandise and company supplies
- Took radio calls from pilots using the company’s in house SAR system
- Managed and coordinated flight times and tour times
Training Officer
Metro Academy
01.2021 - 12.2021
- High volume phone inquiries
- Processing of requisitions as required by Regional Manager
- Training Pre-requisite management
- Support to RTO and Rail Safety team
- Liaising with Suppliers
- Managing SharePoint systems
- Coordinating and entering room bookings
Administrator HMaC Team Rolling Stock
Metro Trains
01.2020 - 12.2020
- Processing of requisitions as required by HMaC staff
- Document Control
- Liaising with Suppliers
- Managing SharePoint systems
- Coordinating and entering Safety steps
- Setting up Monthly meetings for Staff
- Manage Staff Credit Card expenses
- Assistant support to Senior Leaders
- Acting as a first point of contact: dealing with correspondence and phone calls
- Managing diaries and organising meetings and appointments
- Often controlling access to the Manager/Executive and booking and arranging accommodation and travel details
- Attending meetings and taking meeting minutes, and any other duties specified by my manager
Contractor for Metro Trains Administration Assistant HMaC Rolling Stock
Heaton Rail
01.2019 - 12.2019
- Phone inquiries
- Processing of requisitions as required by HMaC staff
- Document Control
- Liaising with Suppliers
- Managing SharePoint systems
- Coordinating and entering Safety steps
- Setting up Monthly meetings for Staff
- Manage Staff Credit Card expenses
- Assistant support to Senior Leaders and any other duties specified by my manager
Project Officer Rolling Stock Comeng Fleet
Metro Trains
01.2018 - 12.2018
- Processing of requisitions as required by project staff
- Liaising with Suppliers
- Managing SharePoint systems
- Coordinated and distributed monthly reports to clients and other stakeholders and any other duties specified by my manager
Education
Certificate III - Business Administration And Management
Chisholm Institute
Melbourne, VICCertificate - Train Track Safety Awareness
Metro Academy
Certificate - Construction Induction (White Card)
Metro Academy
Certificate - Safely Working in The Rail Corridor
Metro Academy
Skills
- Strategic planning and stakeholder collaboration
- Experience working with internal/external stakeholders across business areas
- High attention to detail; manage staff expenses and team schedules
- Personal assistant duties: diary management, correspondence, travel arrangements, meeting minutes and preparation of reports and updates
- Team binder & Ariba system Proficiency; raising purchase requisitions and document control
- Event and conference coordination
- Excel, Microsoft Office, and Adobe knowledge
- Project cost sheet maintenance and invoice tracking
- Reception duties
- KPI achievement, sales growth, and budget management
- 12 years of customer service experience
- Strong work ethic, excellent communication, and time management skills
- Knowledge of Occupational Health and Safety
- Client briefings and external representative management
- Independent and Collaborative Work
Timeline
Communications Advisor
Metro trains
01.2024 - Current
Project Administrator
Metro Trains
01.2023 - Current
Document Controller Projects Franchise
Metro Trains
01.2023 - Current
Air Operations Coordinator/Guest Liaison
Hamilton Island
01.2022 - 12.2022
Training Officer
Metro Academy
01.2021 - 12.2021
Administrator HMaC Team Rolling Stock
Metro Trains
01.2020 - 12.2020
Contractor for Metro Trains Administration Assistant HMaC Rolling Stock
Heaton Rail
01.2019 - 12.2019
Project Officer Rolling Stock Comeng Fleet
Metro Trains
01.2018 - 12.2018
Certificate III - Business Administration And Management
Chisholm Institute
Certificate - Train Track Safety Awareness
Metro Academy
Certificate - Construction Induction (White Card)
Metro Academy
Certificate - Safely Working in The Rail Corridor
Metro Academy
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