Summary
Overview
Work History
Skills
Timeline
Generic

Ashlie Mogyorossy

Brassall,QLD

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.


I am a mother of 2 so needing hours in between schooling hours can be flexible in the afternoons.

Overview

2
2
years of professional experience

Work History

Home Maker

Centerlink
12.2021 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • been home with the kids is more work then an actual job,however both kids are in school and looking to reenter the work force

Hotel Receptionist

Mercure Hotel
10.2018 - 12.2019
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Skills

  • Room Assignments
  • Greeting Guests
  • Hotel Reservations
  • Front Desk Management
  • Hotel Room Cleaning
  • Reading Comprehension
  • Loyalty Programs
  • Hotel Services and Hospitality
  • Room Billing
  • Special Requests
  • Payment Handling
  • Accounts Payable and Accounts Receivable
  • Customer Experience
  • Employee Evaluation
  • Professional Relationships
  • Product and Service Sales
  • Multi-Line Phone Systems
  • Concierge Services
  • Check Processing Software
  • Customer Transactions
  • Maintaining Guest Records
  • Credit and Cash Transactions
  • Check-In and Check-Out Coordination
  • Property Information
  • Customer Service
  • Travel Accommodations
  • Coordinate Housekeeping
  • Maintenance Services
  • Dining and Amenity Recommendations
  • Special Promotions
  • Nightly Audits
  • Two-Way Radio Operation

Timeline

Home Maker

Centerlink
12.2021 - Current

Hotel Receptionist

Mercure Hotel
10.2018 - 12.2019

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Ashlie Mogyorossy