Ashlie Mogyorossy
Brassall,QLD
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
I am a mother of 2 so needing hours in between schooling hours can be flexible in the afternoons.
Overview
2
2
years of professional experience
Work History
Home Maker
Centerlink
Brassall Qld
12.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- been home with the kids is more work then an actual job,however both kids are in school and looking to reenter the work force
Hotel Receptionist
Mercure Hotel
Albury, NSW
10.2018 - 12.2019
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Skills
- Room Assignments
- Greeting Guests
- Hotel Reservations
- Front Desk Management
- Hotel Room Cleaning
- Reading Comprehension
- Loyalty Programs
- Hotel Services and Hospitality
- Room Billing
- Special Requests
- Payment Handling
- Accounts Payable and Accounts Receivable
- Customer Experience
- Employee Evaluation
- Professional Relationships
- Product and Service Sales
- Multi-Line Phone Systems
- Concierge Services
- Check Processing Software
- Customer Transactions
- Maintaining Guest Records
- Credit and Cash Transactions
- Check-In and Check-Out Coordination
- Property Information
- Customer Service
- Travel Accommodations
- Coordinate Housekeeping
- Maintenance Services
- Dining and Amenity Recommendations
- Special Promotions
- Nightly Audits
- Two-Way Radio Operation
Timeline
Home Maker
Centerlink
12.2021 - Current
Hotel Receptionist
Mercure Hotel
10.2018 - 12.2019