ASHLIE-ROSE MUCHOW
Bethania,QLD
Summary
With an unwavering drive and determination, I have consistently achieved every goal I have set in life, whether personal, professional or simply for the sake of enjoyment. I possess a penchant for innovative thinking and derive tremendous satisfaction in tackling formidable challenges. Rather than hastily leaping into action, I approach situations with careful calculation and diplomacy, always striving to maintain a non-judgemental stance and thoroughly examining all perspectives before reaching a well-rounded conclusion. Also, in coming from a supportive aboriginal background I have been able to at times when needed be successful in connecting and supporting First Nation youth and clients throughout my career, providing them with the assistance that they need.
Overview
21
21
years of professional experience
Work History
Youth and Student Mentor Volunteer
PCYC
04.2022 - Current
- Provided positive role modelling for youth through dress and personal behaviour.
- Demonstrated positive social skills to build healthy relationships.
- Maintained confidentiality of youth and medical conditions or issues.
- Participated in session wrap up to provide feedback for continuous improvement of program.
- Participated in marketing and fundraising to promote organizational awareness.
- Complemented paid staff to successfully execute organization's mission.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and implemented programs to engage and facilitate in both surrounding community and local schools
- Engaged and collaborated with other local stakeholders regarding program development and community activities
- Monitored student academic progress, communicating with each student frequently and intervening to assist students experiencing difficulties.
- Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
Administration (Part Owner)
Hedges And Son Painters And Decorators
07.2017 - 03.2022
- Adhoc
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Controlled and developed corporate records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Administration (Part Owner)
Chad Hedges Painters And Decorators
07.2006 - 06.2017
- Adhoc
- Maintained personnel records and updated internal databases to support document management.
- Computerised office activities, maintained customer communications, and tracked records through delivery.
- Managed company schedule to coordinate calendar and arrange travel.
- Targeted new customers to grow geographic reach and increase revenue.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyse operational data.
- Generated reports detailing findings and recommendations.
Post Incarceration Counsellor Volunteer
Salvation Army Church Hall
01.2015 - 01.2017
- Specialising in post release clients previously convicted of murder, paedophilia and rape and also victims of these crimes.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counselling programs to meet each individual's specific and varying needs.
- Engaged clients in conversation to determine feelings and apprehensions.
- Developed individualised counselling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behaviour change.
- Conducted evaluations to help clients develop measurable treatment goals.
- Used cognitive behaviour therapy to assist clients in recognising and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Designed safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviours.
- Adapted counselling techniques to best suit individual needs of each client.
- Provided education on mental health topics and resources to clients.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviours.
- Assessed patient behaviour, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behaviour Therapy and Dialectical Behaviour Therapy (DBT).
Crisis Counsellor/ Family Advocate Volunteer
Victims Of Homicide
04.2016 - 11.2016
- Maintained confidentiality of records relating to clients' treatment.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Designed safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviours.
- Adapted counselling techniques to best suit individual needs of each client.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Determined clients' risk of self-harm or other dangerous behaviours.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supervised meetings with family members to help create support system for clients.
Program Facilitator, Crisis Counsellor, Manager
Murrigunyah
04.2015 - 02.2016
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualised program.
- Identified areas in need of improvement and implemented solutions.
- Collected data on program efficiency through data analysis and implemented solutions for improvement.
- Monitored field trips and special events to maintain safety and increase attendee retention.
- Provided ongoing direction and leadership for program operations.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and maintained relationships with external partners to facilitate program operations.
- Designed program implementation and maintenance plan.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organised, and safe environment for employees and patrons.
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments.
- Maximised performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximised business success.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualised program.
Assistant State Manager
BWS Woolworths Liquor
06.2013 - 02.2015
- Store Openings
- Assistant to State HR Manager
- Meeting and event co-ordination
- Celebrity and event hosting
- Celebrity and event co-ordination
- State wide rollout of Apple Devices to 357 stores, 6,500 in store staff members and 14 area managers
- Statewide rollout of Google Drive to 357 stores, 6,500 in store staff members and 14 area managers
- National Administration coordinator to 7 administrative staff members
- Assisted the State Manager in decision making of over 360 stores, 6,500 in store staff and 14 area managers in the state of Queensland
Youth Program Facilitator Volunteer
Brisbane Youth Detention Centre
03.2003 - 11.2003
- Organised special events and activities to boost youth engagement and improve lives of at-risk youth.
- Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
- Incorporated understanding of multiple learning modalities and leveraged assessments to develop personalised enrichment curricula.
- Developed and implemented training programs for participants.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with participants
- Analysed trends and data to inform decision-making and program development.
- Managed volunteer programs focused on providing community services to underserved populations.
- Developed programs specifically on topics regarding reintegration, self-esteem and hygiene
Education
Bachelor of Science - Bachelor Of Behavioural Science - Psychology
Swinburne University of Technology
Melbourne, VIC2021
Bachelor of Science - Forensic Psychology
Swinburne University of Technology
Melbourne, VIC2014
Bachelor of Criminology -
Queensland University of Technology
Brisbane, QLD2008
Diploma - Youth And Juvenile Justice (AOD)
Queensland Tafe
Yeronga, QLD2004
Skills
- Negotiation
- Team Leadership
- Cultural Sensitivity
- Strategic Planning
- Crisis Intervention
- Expectation Setting
- Project Management
- Program Coordination
- Policy Implementation
- Behavioural Intervention
- Complex Problem-Solving
- Mental Health Crisis Response
- Group and Individual Counselling
- Verbal and Written Communication
- Youth/Student Programming and Mentoring
- Time and Schedule Preparation and Management
- Staff Development and Performance Management
References
Lyle Slingsby
0408 710 709
tyr.malinois@gmail.com
Karen Maden
0473 959 955
0448 196 347
karen.maden@pcyc.org.au
Timeline
Youth and Student Mentor Volunteer
PCYC
04.2022 - Current
Administration (Part Owner)
Hedges And Son Painters And Decorators
07.2017 - 03.2022
Crisis Counsellor/ Family Advocate Volunteer
Victims Of Homicide
04.2016 - 11.2016
Program Facilitator, Crisis Counsellor, Manager
Murrigunyah
04.2015 - 02.2016
Post Incarceration Counsellor Volunteer
Salvation Army Church Hall
01.2015 - 01.2017
Assistant State Manager
BWS Woolworths Liquor
06.2013 - 02.2015
Administration (Part Owner)
Chad Hedges Painters And Decorators
07.2006 - 06.2017
Youth Program Facilitator Volunteer
Brisbane Youth Detention Centre
03.2003 - 11.2003
Bachelor of Science - Bachelor Of Behavioural Science - Psychology
Swinburne University of Technology
Bachelor of Science - Forensic Psychology
Swinburne University of Technology
Bachelor of Criminology -
Queensland University of Technology
Diploma - Youth And Juvenile Justice (AOD)
Queensland Tafe
Similar Profiles
Lisa WhiteLisa White
Youth Worker at PCYCYouth Worker at PCYC
Eileen SpearrittEileen Spearritt
Volunteer at PCYCVolunteer at PCYC
Zanae AllenZanae Allen
Gymnastics Coach at PCYCGymnastics Coach at PCYC