Accomplished flight attendant and cabin manager offering over 8 years in domestic and international experience in the commercial airline industry. Highly skilled in leading cabin crew teams, responding to emergency situations and remaining calm under pressure. Dedicated to exceptional customer service. My objective is to gain a position which would allow me to progress with personal growth, understanding and experience. I aim to find a position which is interesting, challenging, exciting and rewarding. I have exceptional team work relationships with people from all walks of life, including management, co-workers and the general public. I have the skills, knowledge and commitment to surpass at anything I put my mind to. Given the opportunity to work in this role I am confident it would benefit the company as much as it would my own personal growth.
Hi, I’m
Ashlie Salgueiro
Collingwood Park
Summary
Overview
17
years of professional experience
Work History
Virgin Australia
Cabin Manager
04.2015 - Current
Job overview
- Provide a wam, safe and hospitable environment for Virgin Australia passengers on a daily basis
- Demonstrate and announce safety features of various aircraft to passengers
- Serve refreshments in a safe and timely manner to guests
- Ability to work in an ever changing environment
- Demonstrated ability to deal with customer complaints in a professional manner
- Ability to defuse tense situations to achieve a positive outcome
- Constant display of situational awareness and ability to react quickly in emergency situations
- Perform first aid
- Ability to follow all operating procedures as outlined by Virgin Australia
- Displayed teamwork, flexibility and reliability
- Keep up to date with changing procedures and recurrence requirements
- Adherence to uniform and grooming regulations
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Managing all cabin crew and cabin safety operational requirements.
- Assisting with cabin crew career development.
- Addressing issues, providing feedback and motivating team members on a regular basis.
- Guiding the team in stressful situations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supervised team of cabin crew on helped to resolve issues arising during shifts.
- Assisted in career development for cabin crew. members
First Mortgage Services
Office Administrator
12.2013 - 04.2015
Job overview
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Ability to collaborate with all departments within FMS, banks and solicitors to achieve settlements on time
- Mail and toll duties
- Creating and maintaining excel spread sheets to streamline processes
- Ability to type 60 WPM
- Attending property settlements, cheque collection from various banks
- Scanning, file creation, maintaining files and lodgment and trailing documents once settled for 3 banks
- Computer literate with the ability to learn computer systems quickly
- Ability to prioritize work loads
- Ability to be flexible and take on any task when asked
- Provided quality customer service, representing company in positive and professional manner
- Mentored and coached interns and newly hired team members on office procedures and the computer system
- Answered customer questions, researched issues and directed visitors to correct office personnel
Fluor Corporation - GLNG Pipline Project
Logistics Officer/Back Charge Coordinator
07.2012 - 07.2013
Job overview
- Answering phones and responding to contractor requests
- Compiling information of shipping statuses into excel reports
- Extensive use and knowledge of Microsoft excel, word, power point and publisher
- Building strong relationships with contractors, transport staff and warehouse/yard/port personnel
- Yard and warehousing work (picking, packing material and forklift operation.) General office duties: shredding, replacing cartridges/ filling paper trays in printers and faxes, general cleaning, filing, inventory, replying to emails and greeting guests
- Computer skills and use of material management IT system
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day
- Delivered logistic support to leverage existing resources with cost-effective savings
- Managed functional areas of logistics including tactical, maintenance, transportation, supply and engineering
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Liaised with relevant bodies regarding damaged incorrect stock
- Negotiating back charges with vendors
- Creating packing lists and excel spread sheets for material sent to various sites
Lilac Room Skin Body Nails
Beauty therapist
10.2008 - 01.2012
Job overview
- Demonstrated ability to provide advice to clients to improve there skincare, body condition and overall wellbeing
- Performance of a variety of professional treatments within the salon including facial treatments, skin diagnosis, body massage and treatments, manicures and pedicures, waxing, tinting, spray tanning, scalp treatments and make up application
- Ability to meet clients and discuss their skin and body care needs
- Skin analysis and diagnosis; performing professional salon treatments; recommending products for homecare; analyzing lifestyle and nutrition information of clients; using electrical equipment to treat specific conditions; hair removal, application of cosmetics and advice to post cosmetic surgery patients
- The ability to work independently with limited or no supervision to complete all of the above duties
- Professional persona and ensuring a well-groomed presentable appearance at all times
- Ability to deal tactfully and sensitively with clients with strong forms of communication
- Demonstrated ability to build effective working relationships with internal and external stakeholders (clients)
- Maintaining a high level of confidentiality always
- Ability to prioritize forms of work and operate effectively in a team based environment upholding clear streams of communication
- Always upholding an enthusiastic, positive and approachable mentality
- Accommodate changes in the environment, organization, culture, rules, values, technology and responsibility, and learn quickly in new situations
- The ability to use forms of persuasion and effectively communicate and defuse difficult customers, gaining their trust to complete services
- Knowledge of commercial side of the business including scheduling appointments, maintaining client records, retail of products, Merchandising, ordering stock/stock taking of supplies
- Maintenance of the salon and workplace so that it is neat, clean and safe at all times ensuring compliance with health and safety regulations ie OHS
- Demonstrated ability to be well organized and punctual
- Can apply lateral thinking to suggest various ways to approach work opportunities or concerns
- Demonstrated ability to operate computer based systems such as Microsoft office and appointment scheduling systems in daily activities
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Recorded notes for future reference, including customer preferences and services delivered
Boonah Valley Motel and Vue Restaurant All Rounder
Bar attendant
01.2006 - 01.2008
Job overview
- Reception duties such as answering inbound telephone calls for bookings of motel rooms, restaurant bookings and handling payments for motel services
- Ensuring customers are happy, handling customer complaints and dealing with them in the most effective manner to ensure a happy outcome that reaches both business and customer expectations
- Maintenance of sock control
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores
- Bussed bottles and glassware to maintain clean bar area
- Operated and closed down bar station according to sanitation regulations and safety standards
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service
- Adhered to alcohol policies and procedures and complied with local and state laws
- Offered product samples, answered questions and helped customers find items
- Ensured exceptional guest experiences through attentive service
- Greeted customers and answered any questions
- Engaged in suggestive selling and other sales techniques
Education
Australian Institute Of Applied ScienceStones Corner
No Degree from Certificate 4 Beauty Services
2010
University Overview
Bremer TafeQLD
• Certificate II Hospitality Operations- TAFE
2009
University Overview
Boonah High SchoolBoonah
• Certificate II Tourism – TAFE
2007
University Overview
Boonah High SchoolBoonah, QLD
• Year 12 Certificate- Boonah State High School
2007
University Overview
Skills
- Customer service
- Team building
- Supervision
- Team management
- Problem resolution
- Communications
- Organization
- First Aid/CPR
- Relationship development
- Documentation and reporting
- Office administration
- Complaint resolution
- Report preparation
- Front desk operations
- Greeting customers
- Professional communication
Timeline
Cabin Manager
Virgin Australia
04.2015 - Current
Office Administrator
First Mortgage Services
12.2013 - 04.2015
Logistics Officer/Back Charge Coordinator
Fluor Corporation - GLNG Pipline Project
07.2012 - 07.2013
Beauty therapist
Lilac Room Skin Body Nails
10.2008 - 01.2012
Bar attendant
Boonah Valley Motel and Vue Restaurant All Rounder
01.2006 - 01.2008
Australian Institute Of Applied Science
No Degree from Certificate 4 Beauty Services
Bremer Tafe
• Certificate II Hospitality Operations- TAFE
Boonah High School
• Certificate II Tourism – TAFE
Boonah High School
• Year 12 Certificate- Boonah State High School