Ashliegh Stevenson
Baldivis
Summary
With a proven track record at Rockingham Rugby Union Football Club, I excel in enhancing customer experiences and operational efficiency. Leveraging skills in customer service and record-keeping, I've significantly increased revenue and membership retention. My adeptness in both interpersonal communication and administrative support ensures peak organizational performance and client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cleaner
Myself
02.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
Assistant Bar Manager
Rockingham Rugby Union Football Club
06.2024 - 03.2025
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
Club Manager
Rockingham Rugby Union Football Club
05.2024 - 03.2025
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Planned, organized, and coordinated special events and celebrations.
- Implemented policies and procedures to improve club operations and standards.
- Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club''s operations.
- Monitored cash flow and accounting operations to support accurate record-keeping.
Education
No Degree - Completion of Year 10
Warnbro Community High School
Warnbro, WA12-2008
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Reliability and punctuality
- Time management
- Verbal and written communication
- Record keeping
- Productivity and time management
- Communication and interpersonal skills
- Administrative support
Certification
Responsible Service of Alcohol
Cert 3 in food and safety handling
Approved Managers
Timeline
Assistant Bar Manager
Rockingham Rugby Union Football Club
06.2024 - 03.2025
Club Manager
Rockingham Rugby Union Football Club
05.2024 - 03.2025
Cleaner
Myself
02.2023 - Current
No Degree - Completion of Year 10
Warnbro Community High School
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