Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Ashly Irving

Gold Coast

Summary

I've been working since 14 years old age and willing to continue my pursuit off knowledge and training into different workplace environments.

From working the cashier and serving out food and beverages to well cared for customer's. Working in high stress environments and team leading rolls, I am quick with problem solving.


After 2 years off working in the fast food industry, I left to pursuit a delivery driver Offsider role for Formally known as TOLL but had switched to Team Global Express. Delivery heavy and ridged white goods such as fridges & washing machines to customer's across Brisbane to lower New South Whales such as Ballina. Working in a hot and Physical environment to satisfy all off the customer's needs.


2 Years after working for Team Global Express my head contractor made the switch to Winning Services. Another Delivery company witch heavily empathizes Customer Service. In this roll I was switched from Truck Offsider to a formal Delivery Driver leading my Truck and offsider. While working this roll I've gained knowledge into leadership rolls and problem solving rolls. Being on the road for 8-10 hours Perday and doing heavy physical work I am used to a hard days off work.


All in all I am excited and my willingness to learn and explore all different paths way in life are key to any business that are willing to hire me. Thank you for your time.






Overview

5
5
years of professional experience

Work History

Customer Service Cashier

McDoanlds
01.2019 - 09.2021
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Performed cash, card and check transactions to complete customer purchases.

Delivery Driver

Toll
09.2021 - 01.2024
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Delivery Driver

Winning Appliances
01.2024 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Inspected load security and checked for damages.
  • Protected people and equipment from hazardous materials by using correct procedures.

Education

High School Diploma -

Elanora High School
Elanora

Construction White Card -

Gold Coast Trade College
Currumbin, QLD
05.2021

Skills

  • Time Management
  • Customer Service
  • Organization Skills
  • Team Work
  • Leadership Roll
  • Physical Labour

Hobbies

My Hobbies are what makes me happy. Recently buying my first motorcycle (2011 GSXR600) was one off my best accomplishments in life. Being able to ride around a feel the wind all off you while riding is an experience only a rider will know. I do like my 4 wheels as well. I've love messing around to try and fix my cars myself or with some off my closet mates who also have a passion for turning a wrench. I love the feeling off driving around with all your mates and just enjoying yourself in the outdoors. 

Timeline

Delivery Driver

Winning Appliances
01.2024 - Current

Delivery Driver

Toll
09.2021 - 01.2024

Customer Service Cashier

McDoanlds
01.2019 - 09.2021

High School Diploma -

Elanora High School

Construction White Card -

Gold Coast Trade College
Ashly Irving