Ashlyn May
Summary
Dynamic customer service professional with a proven track record at No1 Roofing and Building Supplies, adept at conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint resolution and effective communication. Skilled in data entry and critical thinking, consistently delivering high-quality service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
No1 Roofing and Building Supplies
08.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hospitality Worker
Grill'd
04.2022 - 09.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Retail Assistant
Food Works
04.2022 - 08.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Hospitality Worker
FED
11.2020 - 01.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
Education
Certificate III - Business
Academy Green
Penrith, NSW08-2024
High School Diploma -
Winmalee High School
Winmalee, NSW11-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
Timeline
Customer Service Representative
No1 Roofing and Building Supplies
08.2022 - Current
Hospitality Worker
Grill'd
04.2022 - 09.2022
Retail Assistant
Food Works
04.2022 - 08.2022
Hospitality Worker
FED
11.2020 - 01.2022
Certificate III - Business
Academy Green
High School Diploma -
Winmalee High School
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