Ashlyn Roberts
Yanderra,NSW
Summary
With a proven track record at Commonwealth Bank, I excel in credit analysis and fostering teamwork. I've significantly enhanced operational efficiency and customer satisfaction, demonstrating strong relationship management and analytical skills. My leadership has directly contributed to loan portfolio growth, underlining my commitment to achieving and exceeding targets.
Experienced lending professional with strong focus on team collaboration and achieving results. Demonstrated ability in risk assessment, client relationship management, and financial analysis. Known for reliability and adaptability in dynamic environments. Possess strong communication, leadership, and problem-solving skills, ensuring impactful decision-making and strategic growth.
Overview
24
24
years of professional experience
Work History
Lending Manager Coach
Commonwealth Bank
06.2019 - Current
- Provided ongoing coaching and support to team members, cultivating an environment conducive to professional growth and development.
- Analyzed economic trends and competitor activity to inform strategic decision-making regarding product offerings and pricing strategies.
- Enhanced customer satisfaction by providing tailored financial solutions for individual client needs.
- Conducted weekly one-on-one meetings with employees to provide performance evaluations, resolve issues, and answer questions.
Teller
Commonwealth Bank
03.2001 - 04.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Branch Manager
Commonwealth Bank
09.2015 - 06.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Manager
Commonwealth Bank
05.2015 - 09.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Personal Lender
Commonwealth Bank
09.2008 - 05.2015
- Utilized analytical tools and software to assess credit risk factors and recommend appropriate lending solutions tailored to clients'' individual circumstances.
- Mentored junior colleagues in best practices of personal lending and client relationship management, fostering a collaborative team environment.
- Developed strong relationships with clients by providing personalized financial advice and guidance on available lending options.
- Facilitated smooth loan closings through accurate document preparation, proper disclosures, and efficient coordination among all parties involved.
Customer Service Specialist
Commonwealth Bank
05.2004 - 09.2008
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Skills
- Verbal and written communication
- Operational efficiency
- Oral and written communications
- Credit analysis
- Workflow coordination
- Performance reviews
- Relationship management
- Loan origination
- Audit support
- Loan processing
- Data tracking
- Regulatory compliance
- Pipeline maintenance
- Regulatory requirements
- Company procedures
- Loan portfolio growth
- Reports and documentation
- Document review
- Loan documentation
- Application status reviews
- Banking operations
- Willing to learn
- Teamwork
- Teamwork and collaboration
Accomplishments
- my first year as a Branch Manager myself and my team where Ultimate success winners.
- Last year I was nominated as a Lending Coaching for Ultimate success.
Timeline
Lending Manager Coach - Commonwealth Bank
06.2019 - Current
Branch Manager - Commonwealth Bank
09.2015 - 06.2019
Assistant Manager - Commonwealth Bank
05.2015 - 09.2015
Personal Lender - Commonwealth Bank
09.2008 - 05.2015
Customer Service Specialist - Commonwealth Bank
05.2004 - 09.2008
Teller - Commonwealth Bank
03.2001 - 04.2023
Elizabeth MacArthur - ,
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