ASHMA RAI
Clovelly Park,Australia
Summary
Dedicated service associate with 4+ years helping reputable companies increase customer/guest retention by an average of 35%. Proven track record of identifying customer needs and providing tailored solution to optimize customer satisfaction. Throughout my extensive experience in customer service I have developed excellent written and verbal communication skills, ability to interface with colleagues from different department, seasoned multitask able to prioritize in stressful, high volume, time sensitive environment with multiple deadlines. A team player with empathy, attention to details, ability to stand long hours and adapt to shift changes, proficient in MS office, quick learner with excellent command of English.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Fresh Chulo
10.2024 - Current
- Lead and supported the team to ensure smooth daily operations.
- Trained staff and maintained high customer service standards.
- Handled guest concerns professionally and efficiently.
- Coordinated with kitchen and management for seamless service.
- Managed handovers and stock checks to keep service running smoothly.
Chef Placement
Hotel Indigo Adelaide Markets by IHG
09.2024 - 01.2025
- Helped with daily food prep and worked alongside the chefs during service.
- Made sure the kitchen stayed clean, organized, and ready for each shift.
- Took care of mise en place so everything was set up on time.
- Learned different cooking and plating techniques while assisting with various dishes.
- Worked closely with the team to keep service running smoothly and maintain quality.
Customer Service Associate
Gordon Ramsay Burger, Qatar Duty Free
12.2022 - 10.2023
- Handle cash and card payments accurately to ensure smooth transactions for guests.
- Use POS systems and Business Central to manage orders and daily operations efficiently.
- Provide clear explanations of food, cocktails, and wines to help guests make informed choices.
- Resolve customer complaints quickly and professionally to maintain satisfaction.
- Manage stock levels, organize inventory, and restock supplies as needed.
- Prepare detailed handovers at the end of shifts to keep communication clear between teams.
Service Associate
Harrods Tea Room, Qatar Duty Free
10.2019 - 12.2022
- Prepared and served high tea while coordinating closely with the kitchen team to ensure smooth service.
- Assisted with plating pastries and desserts, maintaining a neat and appealing presentation.
- Kept all mise en place organized and ready to support efficient daily operations.
- Trained in luxury dining standards and skilled in providing warm, attentive customer service.
Food Server
Jamocha Café, Qatar Duty Free
12.2018 - 10.2019
- Creating and managing requisitions effectively
- Preparing coffee orders and diverse drinks
Education
Diploma of Hospitality Management - Commercial Cookery
Albright Institute of Business And Language
Adelaide, SA01-2026
Certificate IV in Commercial Cookery - Commercial Cookery
Albright Institute of Business And Language
Adelaide, SA07-2025
Certificate III in Commercial Cookery - Commercial Cookery
Albright Institute of Business And Language
Adelaide, SA12-2024
Higher Secondary Level - Science
Bharabi Science Academy H S School
Dharan, Nepal01.2015
Skills
- Developed highly empathetic customer/guest relationships and earned reputation for service standard goals
- Responded to customer/guest requests, offering excellent support and tailored recommendation to address needs
Accomplishments
- Computer Proficient
- Followed through all critical inter-departmental escalations to increase customer retention and achieve quotas.
- Money handling skills
- Team player
- Quick learner and open to learn
- MS Office proficiency
Certification
- Food Safety Level 1 (HACCP & Kitchen Hygiene)
- RSA (Responsible Service of Alcohol) Certification
- NSC First Aid & CPR Training
- Kimbo Barista Training
LANGUAGES
Nepali – Native
English – Professional
Timeline
Team Leader
Fresh Chulo
10.2024 - Current
Chef Placement
Hotel Indigo Adelaide Markets by IHG
09.2024 - 01.2025
Customer Service Associate
Gordon Ramsay Burger, Qatar Duty Free
12.2022 - 10.2023
Service Associate
Harrods Tea Room, Qatar Duty Free
10.2019 - 12.2022
Food Server
Jamocha Café, Qatar Duty Free
12.2018 - 10.2019
Diploma of Hospitality Management - Commercial Cookery
Albright Institute of Business And Language
Certificate IV in Commercial Cookery - Commercial Cookery
Albright Institute of Business And Language
Certificate III in Commercial Cookery - Commercial Cookery
Albright Institute of Business And Language
Higher Secondary Level - Science
Bharabi Science Academy H S School