Ashma SHARMA
Apollo Bay,VIC
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
8
8
years of professional experience
Work History
Sous Chef
Casalingo
12.2022 - Current
- Prepared a variety of traditional Italian dishes from scratch daily.
- Collaborated with team to create seasonal menus reflecting local ingredients.
- Managed kitchen inventory, ensuring fresh ingredients and supplies availability.
- Stored foods correctly using correct storage containers and labelling systems.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
Restaurant Manager
GUZMAN Y GOMEZ
03.2021 - 12.2022
- Provide ongoing, constructive feedback to team members on shift, and hold them accountable to company standards at all times.
- Adhere to all legal requirements including but not limited to responsible service of alcohol, food safety supervisor and first aid.
- Manages all areas of Workplace Health and Safety to ensure compliance requirements are met.
- Monitor stock deliveries to ensure they are in line with orders and invoices (e.g., weights, case counts, quality and yields), informing Business Coach of exceptions.
- Build and retain the right team age mix to manage average rate effectively
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Coached staff on strategies to enhance performance and improve customer relations.
Restaurant manager
Nando’s Wheelers hill
02.2019 - 02.2021
- Trained employees on correct cooking techniques, safety standards and performance strategies.
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
- Hired, trained and coached 50+ staff members on customer service skills.
- Reduced variable cost by 7% through tighter controls on overtime expenditure.
- Kept food storage and preparation equipment I good working conditions to maximize safety.
Assistant MANAGER
Nando’s Wheelers hill
04.2018 - 02.2019
- Supervised daily operations to ensure efficient service delivery and team collaboration.
- Trained new staff on customer service standards and operational procedures.
- Implemented quality control measures to maintain food safety standards.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Customer Service Representative
big w
09.2017 - 11.2018
- Greeted customers and directed them to appropriate destinations.
- Answered inquiries, providing accurate information regarding products and services.
- Processed transactions accurately using point-of-sale systems.
- Handled incoming and outgoing calls, ensuring high levels of customer satisfaction.
- Managed returns and exchanges in accordance with company policies.
- Maintained sales records to support inventory management.
- Resolved customer issues promptly, promoting a positive service experience.
- Performed administrative tasks, including filing paperwork and updating databases.
Education
Bachelor - accounting
Swinburne University of Technology
Hawthorn, VIC06.2019
DIPLOMA OF HOSPITALITY MANAGEMENT
TECHNICAL INSTITUTE OF VICTORIA
01-2019
Certificate III AND IV - commercial cookery
Technical Institute of Victoria
Skills
- Training
- Team management
- Inventory management
- Organization
- Business management
- Operational efficiency
- Customer relations
- Quality assurance
- Problem solving
- Time management
References
On request
Timeline
Sous Chef
Casalingo
12.2022 - Current
Restaurant Manager
GUZMAN Y GOMEZ
03.2021 - 12.2022
Restaurant manager
Nando’s Wheelers hill
02.2019 - 02.2021
Assistant MANAGER
Nando’s Wheelers hill
04.2018 - 02.2019
Customer Service Representative
big w
09.2017 - 11.2018
Bachelor - accounting
Swinburne University of Technology
DIPLOMA OF HOSPITALITY MANAGEMENT
TECHNICAL INSTITUTE OF VICTORIA
Certificate III AND IV - commercial cookery
Technical Institute of Victoria
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