Ashmi Thapa Magar
HORNSBY,NSW
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers.
Overview
2
2
years of professional experience
Work History
IT Trainee
techskills institute
SYDNEY, NSW
01.2024 - Current
- Assisted with troubleshooting hardware and software issues encountered during training classes.
- Designed, developed, and maintained course materials for IT certification courses.
- Developed user manuals, tutorials, and other instructional material as needed.
- Performed system tests prior to deployment of new software applications.
- Installed new versions of Windows OS on users' computers when needed.
- Managed Active Directory objects such as users, groups, computers, using various tools provided by Microsoft.
Store Manager
Star Phones
01.2023 - Current
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed strategies to maximize sales and profitability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Technician
STAR PHONES
SYDNEY, NSW
06.2022 - Current
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including screwdrivers, pliers, cutters, wire strippers and crimpers.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
Assistant in Nursing
Vital Home Health Services
06.2022 - 10.2023
- Assisting patients with activities of daily living (ADLs) such as bathing, dressing, and grooming
- Observing and reporting changes in patients' conditions to the nursing staff
- Documenting patient care activities accurately and timely
- Implementing infection control measures and following proper hygiene protocols
- Assisting with the administration of medications under the supervision of a registered nurse
- Collaborating with registered nurses, doctors, and other healthcare professionals to ensure coordinated patient care.
- Entered data into databases accurately and efficiently.
Personal Care Worker
Healthcare HQ
11.2021 - 06.2022
- Assisting patients with activities of daily living (ADLs) such as bathing, dressing, and grooming
- Observing and reporting changes in patients' conditions to the nursing staff
- Documenting patient care activities accurately and timely
- Implementing infection control measures and following proper hygiene protocols
- Assisting with the administration of medications under the supervision of a registered nurse
- Collaborating with registered nurses, doctors, and other healthcare professionals to ensure coordinated patient care.
Education
Bachelor of Business Information Systems -
Australian Institute of Higher Education
01.2023
Certificate IV in Ageing Support -
Supreme Education and Training
01.2021
Skills
- Risk Management
- Retail Inventory Management
- Employee Training
- Customer Service Management
- Team Development
- Project Management
- Friendly and Positive
- Sales Expertise
- Sales Analysis
- Staff Supervision
- Sales Strategies
- Leadership Development
- Hardware Installation
- Application Installations
- Troubleshooting and Diagnostics
- Software Updating
- Remote Support
- Technical Support
- Inventory Control Systems
- Incident Management
- Mobile Device Management
- Information Security
- Service Desk Support
- Help Desk Support
Languages
- English
- Hindi
- Nepali
Languages
English
Full Professional
Hindi
Professional
Nepali
Native/ Bilingual
References
References available upon request.
Timeline
IT Trainee
techskills institute
01.2024 - Current
Store Manager
Star Phones
01.2023 - Current
Technician
STAR PHONES
06.2022 - Current
Assistant in Nursing
Vital Home Health Services
06.2022 - 10.2023
Personal Care Worker
Healthcare HQ
11.2021 - 06.2022
Bachelor of Business Information Systems -
Australian Institute of Higher Education
Certificate IV in Ageing Support -
Supreme Education and Training
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