Sanjay Giri

Successfully manage high-volume deli and bakery operations while maintaining excellent food safety, merchandising, and customer service standards.

• Contribute to sales growth through effective stock management, attractive product displays, and reduced product waste.
• Building strong customer relationships by delivering exceptional service, effectively resolving concerns, and maintaining a high standard of customer satisfaction.
• Maintain accurate department records including stock control, temperature monitoring, food handling documentation, and compliance reporting.
• Collaborating with Store and Fresh Produce Managers to plan seasonal promotions and stock levels.
• Assisting in interviewing, hiring, training and performance reviews of deli staffs.

• Managed deli department operations including product ordering, inventory control, and waste management.
• Supervised, trained, and mentoring deli staffs to maintain excellent service standards and compliance with food safety regulations.
• Monitor daily operations ensuring deli counters are fully stocked, visually appealing, and HACCP compliant.
• Analyse weekly sales data and implement strategies to improve sales and profit margins.
• Conduct inspections and provide operational support to other Cole's deli upon request from Area Managers.
• Provide temporary management support at other Coles stores during staff shortages or audits.

• Managed daily activities of employees to improve sales performance.
• Analysed profit and loss statements and recommended improvements to meet the department's goal.
• Responded to queries and complaints from both customer and employee.
• Directed daily operations of the deli department ensuring high product quality and customer satisfaction.
• Provided assistance and training across multiple IGA branches to maintain operational consistency.
• Analyzed sales reports, controlled stock, and reduced waste through improved ordering.
• Ensured compliance with workplace safety, cleanliness, and hygiene regulations.
• Collaborated with Store Manager and suppliers to maintain optimal stock levels and variety.

• Prepared hot dishes and maintained a clean area for customers to ensure customer satisfaction.
• Sliced and served different types of delicatessen meats and responded to the customer inquiries.
• Assisted customers outside of the deli when instructed by supervisor.
• Prepared and presented deli meats, cheeses, and ready-to-eat products while maintaining hygiene and freshness standards.
• Assisted in inventory rotation, waste tracking, and merchandising displays.
• Delivered excellent customer service including handling custom orders.
• Supported other departments and assisted in nearby IGA stores during peak periods or staff absences.

• Attained, analyzed and sorted customer complaints and provided solutions.
• Maintained clean and safe working environment.
• Developed ability to work in a fast-paced atmosphere.

• Dealt with clients as per the demand of clients and officials.
• Opened accounts and updated information of the customers.