Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Ashmita Shrestha

Lyons,ACT

Summary

Food & beverage manger with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Acting Food and Beverage Manager

Compass group
Acton, ACT
11.2023 - Current
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Developed and implemented standard operating procedures for all buueft and event operations to ensure compliance with health regulations and quality standards.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
  • Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
  • Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.

Supervisor

Zambrero
Woden, ACT
06.2022 - 12.2023
  • Supervise team member and maintain a good working environment
  • Maintain WHS and food safety standards
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Maintained safe work and collaboration spaces for employees.
  • Managing and handling cash

Food and Beverage Supervisor

Compass Group
Canberra, ACT
07.2021 - 12.2023
  • Communicated pleasantly and professionally to deliver exceptional customer service to patrons
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory items throughout shift to minimize deficiencies and retain service flow
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Followed hygienic food and beverage handling procedures to comply with state food safety regulations
  • Served quality food in line with company standards and presentation guidelines
  • Maintained sanitation standards by frequently cleaning tables, buffets and high-touch surfaces.
  • Trained workers in food preparation and cleaning roles to facilitate restaurant operations.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.

Personal Care Attendant

Wesley Rayward Village
Carlingford
02.2021 - 04.2021
  • Assisting patients with their personal care needs such as showering, toileting, shaving, oral hygiene, dressing and eating
  • Assisting patients with their personal care needs such as showering, toileting, shaving, oral hygiene, dressing and eating
  • Assisting patients with their mobility and communication needs
  • Following therapy plans such as interventions to assist those with dementia and behavioral problems
  • Providing therapy treatment procedures as required by collaborating with other health professionals
  • Assist and support all staff and function in a team to always provide care to residents
  • Observe and report any changes in the client's condition or any complaints about care to a supervisor
  • Ensuring all the documentation is accurate and completed in a professional and timely manner
  • Working under the work health and safety and taking reasonable care for the health and safety.

Supervisor

Mad Mex Fresh Mexican , Macquarie Centre
02.2018 - 04.2021
  • Supervised staff and maintained a sound working environment
  • Facilitated training for staff when required
  • Performed inventory management for smooth operation
  • Performed administrative support such as emailing, scanning, data entry on a regular basis
  • Addressed customers queries and complaints
  • Handled customers enquires over the phone and by email
  • Maintained the quality of food and beverage
  • Prepared incident reports
  • Developed and maintained effective relations with all suppliers
  • Cash handling
  • Maintained and complied with WHS and food safety standards.

Education

Master's - information and Communication technology

Western Sydney University
01.2019

Bachelor of Physics -

Tribhuvan University
01.2016

Certificate IV in Ageing Support -

Advance College

Skills

  • Experience in Leadership
  • Excellent communication skills
  • Understanding Customer Needs
  • Problem-Solving Abilities
  • Good observation, assessment, and prioritization skills
  • Commitment of professional development
  • Efficient and Detail-Oriented
  • Time management
  • Training and development

Certification

Lisence RSA( responsible serving of alcohol) First Aid

Accomplishments

  • Promoted from Food and beverage attendant to food and beverage team leader and then to food and beverage supervisor, in less than 12-months.
  • nominated as employee of the month

Timeline

Acting Food and Beverage Manager

Compass group
11.2023 - Current

Supervisor

Zambrero
06.2022 - 12.2023

Food and Beverage Supervisor

Compass Group
07.2021 - 12.2023

Personal Care Attendant

Wesley Rayward Village
02.2021 - 04.2021

Supervisor

Mad Mex Fresh Mexican , Macquarie Centre
02.2018 - 04.2021

Master's - information and Communication technology

Western Sydney University

Bachelor of Physics -

Tribhuvan University

Certificate IV in Ageing Support -

Advance College

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Ashmita Shrestha