Ash Mohamed Izroon
Wollert ,Vic
Summary
I am a twenty seven year old young person with energy and passion for martial Arts and sports along with an eager desire to learn and grow and expand my skills in the most professional manner. I have reasonable and exceptional and polite customer service experience along with working in an diverse environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
BSS Consulting Group
Melbourne 3031, Victoria
02.2023 - 07.2024
- Performed follow-up calls to ensure customer satisfaction with product.
- Updated internal databases with new account information.
- Established trustful relationships with customers through effective communication skills.
- Educated customers on products and services offered by the company.
- Collaborated with other departments within the organization on various projects.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with placing orders for products and services.
Education
Year 12 Completed
Brunswick Secondary College
Brunswick, VIC11-2015
Skills
- Inbound Call Management
- Account Management
- Account Investigation
- Issue Research
- Call Documentation
- Membership renewals
- Documentation And Reporting
- Membership consultation
- Records Maintenance
- Complaint Handling
- Customer Support
Affiliations
- Fitness
- Boxing
- Football
Certification
Working with children check
Driving license
Security license
Work Victoria safe card
Timeline
Customer Service Representative
BSS Consulting Group
02.2023 - 07.2024
Year 12 Completed
Brunswick Secondary College
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