Ashna Khatiwada
Schofields,NSW
Summary
Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.
Overview
2026
2026
years of professional experience
Work History
Volunteer
Social Justice Group at Cerdon College
- Discussed social justice issues
- Campaigned against issues occur in worldwide
- Raised fundraisers to further raise awareness
- Held events for days such as R U OK day
Retail Store Assistant
Aldi
01.2025 - Current
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained merchandise displays to ensure appealing presentation and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout process.
- Collaborated with team members to achieve sales goals and improve store performance.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Implemented feedback mechanisms for continuous improvement in customer interactions and service delivery.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service
Cotton on kids
06.2024 - Current
- Restructured customer service process, ensuring quicker response times.
- Displayed very good communication and customer service skills.
- Provided excellent customer service for positive experiences and returning patrons.
- Managed customer service inquiries and complaints for customer satisfaction.
- Delivered excellent customer service by addressing inquiries promptly and courteously.
- Organisational skills
- Managed high call volume while maintaining exceptional customer service standards.
- Enhanced company reputation by providing exceptional customer service and support.
Customer Service
Boost Juice
09.2022 - 10.2023
- Established long-term customer relationships by providing exceptional customer centre service.
- Contributed to higher occupancy rates through outstanding customer service.
- Collaborated with customer service team to achieve seamless customer experience.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Interacted with diverse customers and colleagues.
- Developed effective time management during busy periods.
Tutor
Learning Directions
10.2019 - 02.2022
- Ensured concise and clear communication to effectively teach young children.
- Adapted teaching approaches to accommodate various personality types.
- Developed alternative explanations for students struggling to understand concepts.
- Leveraged personal experiences to enhance the learning of others.
- Utilized strong English skills to support and guide children's education.
- Prepared and implemented lesson plans covering required course topics.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Education
Bachelor of Psychology
University of Technology Sydney
Sydney, NSW01-2031
Cerdon College
09-2024
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and adaptability
- Effective time management and multitasking
- Customer service and relationship-building expertise
- Ability to work under pressure and meet targets
- Sales and product promotion skills
- Team collaboration and independent work capability
- Quick learner with attention to detail
- Positive attitude
- Teamwork and collaboration
- Adaptability and dependability
- Flexible schedule
- Decision-making
Achievements
- Captain of the debating team
- Led the team to victory through my confidence
- Public Speaking Award
- Social Justice Team Leader
References
Melissa Lahoud - 0420 927 185
Meena Sharma - 0401 442 908
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Retail Store Assistant
Aldi
01.2025 - Current
Customer Service
Cotton on kids
06.2024 - Current
Customer Service
Boost Juice
09.2022 - 10.2023
Tutor
Learning Directions
10.2019 - 02.2022
Volunteer
Social Justice Group at Cerdon College
Bachelor of Psychology
University of Technology Sydney
Cerdon College