Summary
Overview
Work History
Education
Skills
Achievements
References
Languages
Timeline
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Ashna Khatiwada

Schofields,NSW

Summary

Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.

Overview

2026
2026
years of professional experience

Work History

Volunteer

Social Justice Group at Cerdon College
  • Discussed social justice issues
  • Campaigned against issues occur in worldwide
  • Raised fundraisers to further raise awareness
  • Held events for days such as R U OK day

Retail Store Assistant

Aldi
01.2025 - Current
  • Assisted customers with product selections and inquiries, enhancing overall shopping experience.
  • Maintained merchandise displays to ensure appealing presentation and accessibility.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout process.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Provided exceptional customer service by addressing concerns and resolving issues promptly.
  • Participated in training sessions to enhance product knowledge and sales techniques.
  • Implemented feedback mechanisms for continuous improvement in customer interactions and service delivery.
  • Greeted customers and helped with product questions, selections, and purchases.

Customer Service

Cotton on kids
06.2024 - Current
  • Restructured customer service process, ensuring quicker response times.
  • Displayed very good communication and customer service skills.
  • Provided excellent customer service for positive experiences and returning patrons.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Delivered excellent customer service by addressing inquiries promptly and courteously.
  • Organisational skills
  • Managed high call volume while maintaining exceptional customer service standards.
  • Enhanced company reputation by providing exceptional customer service and support.

Customer Service

Boost Juice
09.2022 - 10.2023
  • Established long-term customer relationships by providing exceptional customer centre service.
  • Contributed to higher occupancy rates through outstanding customer service.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
  • Interacted with diverse customers and colleagues.
  • Developed effective time management during busy periods.

Tutor

Learning Directions
10.2019 - 02.2022
  • Ensured concise and clear communication to effectively teach young children.
  • Adapted teaching approaches to accommodate various personality types.
  • Developed alternative explanations for students struggling to understand concepts.
  • Leveraged personal experiences to enhance the learning of others.
  • Utilized strong English skills to support and guide children's education.
  • Prepared and implemented lesson plans covering required course topics.
  • Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.

Education

Bachelor of Psychology

University of Technology Sydney
Sydney, NSW
01-2031

Cerdon College
09-2024

Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving and adaptability
  • Effective time management and multitasking
  • Customer service and relationship-building expertise
  • Ability to work under pressure and meet targets
  • Sales and product promotion skills
  • Team collaboration and independent work capability
  • Quick learner with attention to detail
  • Positive attitude
  • Teamwork and collaboration
  • Adaptability and dependability
  • Flexible schedule
  • Decision-making

Achievements

  • Captain of the debating team
  • Led the team to victory through my confidence
  • Public Speaking Award
  • Social Justice Team Leader

References

Melissa Lahoud - 0420 927 185

Meena Sharma - 0401 442 908

Languages

English
Native or Bilingual
Nepali
Native or Bilingual

Timeline

Retail Store Assistant

Aldi
01.2025 - Current

Customer Service

Cotton on kids
06.2024 - Current

Customer Service

Boost Juice
09.2022 - 10.2023

Tutor

Learning Directions
10.2019 - 02.2022

Volunteer

Social Justice Group at Cerdon College

Bachelor of Psychology

University of Technology Sydney

Cerdon College
Ashna Khatiwada