Hi, I’m
Ashna Kumar
Point Cook,Victoria
Summary
Motivated Certificate III Early Childhood Education student seeking Part-time/Casual Job to gain hands-on experience.
Overview
9
years of professional experience
Work History
Certificate 3 in Early Childhood Education (In Progress)Melbourne, Victoria
International Student
07.2023 - Current
Job overview
- Objective:
Aspiring Early Childhood Educator with a strong passion for working with young children and a commitment to providing a nurturing and stimulating learning environment. Currently studying Certificate 3 and Diploma in Early Childhood Education, seeking an opportunity to contribute to the growth and development of children while gaining practical experience in the field. Eager to apply theoretical knowledge acquired through coursework and further education to positively impact young learners. - Education:
Certificate 3 in Early Childhood Education (In Progress)
[Royal Greenhill Institute of Technology], [Melbourne, Victoria]
Start Date: 10th July 2023
Expected Completion: [February 2023] - Relevant Coursework:
- Child Development and Growth
- Health, Safety, and Nutrition for Young Children
- Creating Inclusive Learning Environments
- Early Childhood Curriculum and Planning
- Child Psychology and Behaviour Management - Activities and Projects:
- Participated in college activities related to Early Childhood Education teaching, planning, and activities for children.
- Designed and implemented age-appropriate learning activities for young children as part of coursework projects.
- Collaborated with fellow students to create engaging educational materials for early childhood classrooms. - Skills:
- Passionate about early childhood education and child development.
- Knowledge of early childhood education principles and best practices.
- Familiarity with the National Quality Framework and the Early Years Learning Framework.
- Effective communication and interpersonal skills, including the ability to engage with children and build positive relationships.
- Strong organizational and time management skills to plan and execute age-appropriate activities.
- Adaptable and open to learning new approaches and strategies in early childhood education. - Additional Information:
- Planning to obtain First Aid and Asthma & Anaphylaxis certificates (planned completion: [August 2023]).
- Committed to continuous professional development and further education in the field of early childhood education.
Cinch Loans3000, Victoria
Credit Analyst
07.2023 - Current
Job overview
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Requested financial documents from customers.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Monitored and maintained compliance with internal controls and government regulations.
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITEDSuva City, Fiji
Payment Specialist
08.2017 - 04.2023
Job overview
- Escalating and resolving areas of concern as raised by clients/Business partners. Liaising with internal departments to ensure client needs are fulfilled effectively.
- Working and collaborating with teams during downtime and system issues Processing of payments through Internet Banking (IB), Diskpay and Transactive Banking. Assist CRM to manage corporate clients across Pacific region.
- Focusing on growing and developing existing clients, together with generating new business. Drive cost save initiatives. Operation cost reduction. Coach, train and guide junior Staff. Prepare presentations and training manuals for employees.
- Verifying compliance, ANZ Essentials and regulatory requirements. Identify opportunities for improving practices and procedures on an ongoing basis with the view to creating environment of constant improvement.
- Monitor customer driven service level metrics and provide recommendations to Line Manager to ensure service levels are accurately monitored and reported.
- Daily monitoring of suspense accounts ensuring all reporting is provided to senior managers in timely manner. 100% accuracy in processing customer instructions Perform compliance checks.
- Ensure adherence to governance frameworks in place. Identify potential risk and escalate. Provide accurate and up to date
VODAFONE FIJI LIMITEDSuva City, Fiji
Customer Services Officer
01.2015 - 07.2017
Job overview
- Resolved customer complaints and answered customers questions regarding policies and procedures
- Liaise with the Operations Support team to ensure tight administration of client facilities, minimizing unnecessary issues with customer devices. Respond to questions and concerns about service,and escalate calls appropriately.
- Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
- Assist the CRM in managing up to 40 relationships. Maintain the highest level of service for all clients by Responding to client queries answering the phone and face-to-face professionally.
- Assisted customer service representatives in troubleshooting orders requiring special handling.
- Conversed with customers to receive valuable feedback and suggestions for improvement.
- Kept accurate records to document customer service actions and discussions.
- Worked with executive management teams to align customer service department policies and systems with company objectives.
- Supervised schedules and duty assignments for customer service personnel to properly staff department.
- Measured and tracked KPIs to enhance customer experience and improve customer retention.
- Trained and instructed employees in job duties or company policies, arranging for training when needed.
- Prepared call center performance reports by collecting, analyzing and summarizing data and trends.
- Client feedback/complaint handling–Effective and prompt action to feedback or complaint as per policy/procedure.
Education
University of BallaratFiji
Bachelor of Commerce from Banking And Management in Public Administration
03.2016
Royal Greenhill Institute of Technology28-32 Elizabeth St, Melbourne Victoria 3000
Certificate III from Early Childhood Education
Skills
Skills:
Certificate III Early Childhood Education
- Passionate about early childhood education and child development
- Knowledge of early childhood education principles and best practices
- Familiarity with the National Quality Framework and the Early Years Learning Framework
- Effective communication and interpersonal skills, including the ability to engage with children and build positive relationships
- Strong organizational and time management skills to plan and execute age-appropriate activities
- Adaptable and open to learning new approaches and strategies in early childhood education
Credit Analyst, Payments Officer, Customer Service
- Punctual, hard-working, organized and dedicated towards profession
- Exceedingly skilled in supporting sales teams and stakeholders
- Fast learner with the keen eye for detail Ability to work from home successfully and efficiently during Covid 19 Pandemic
- Excellent time management skills Self-managing and Self motivated, Sound decision making skills, Team player and Multi-tasking Skills, Ability to work under minimum supervision and Advanced Computer user
- Extensive understanding of all MS office products
Timeline
International Student
Certificate 3 in Early Childhood Education (In Progress)
07.2023 - Current
Credit Analyst
Cinch Loans
07.2023 - Current
Payment Specialist
AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED
08.2017 - 04.2023
Customer Services Officer
VODAFONE FIJI LIMITED
01.2015 - 07.2017
University of Ballarat
Bachelor of Commerce from Banking And Management in Public Administration
Royal Greenhill Institute of Technology
Certificate III from Early Childhood Education
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