ASHNA M
Townsville,Australia
Summary
A strategic Client onboarding specalist with 2.5 years of experience working for a SaaS based Indian company. The key areas of experience are client relations, account management, business operations and new business development. Equipped with strong communication skills and work ethics.
Overview
3
3
years of professional experience
Work History
Client Onboarding Speclist
SignDesk
Bangalore, Karnataka
10.2020 - 03.2023
- Client on-site visitation is a crucial aspect of understanding your clients' problem statements and helping them achieve interruption-free business operations.
- Worked with stakeholders and project team to prioritize collected requirements
- Collaborated with business users and subject-matter experts to establish technical vision and analysis for business usability and performance requirements
- Analyzed and verified requirements for completeness, consistency and conformity to standards
- Reported on common sources of technical issues or questions to make recommendations to product team
- Identified opportunities for improvement by streamlining processes, reducing costs or realigning strategies to better capture available opportunities
- Oversaw necessary onboarding activities, addressing questions to speed up process.
Assistant Market Research Analyst
SignDesk
Bangalore, Karnataka
01.2020 - 09.2020
- Gathered data through various methods, such as surveys, interviews, focus groups, and online research
- Analyzed collected data to identify market trends, consumer behavior, and competitive intelligence
- Researched and evaluated competitors' products, pricing, and market strategies
- Created detailed reports and presentations to communicate findings and insights to stakeholders
- Stayed updated on industry news, market developments, and emerging trends.
Education
Bachelor of Engineering - Information Science and Engineering
Sapthagiri College of Engineering
07.2018
Pre-University - Science (Physics, Chemistry, Mathematics and Biology)
KMWA PU College
05.2014
High School Diploma -
Presidency School
04.2012
Skills
- CLIENT COMMUNICATION
- PRIORITIZATION
- PROBLEM-SOLVING
- COORDINATION
- MULTITASKING
- STAKEHOLDER COMMUNICATION AND COLLABORATION
- REQUIREMENT GATHERING AND DOCUMENTATION
- MICROSOFT OFFICE SUITE
- PROJECT MANAGEMENT
Coursework
- Manual testing, 1 month
- SQL, 1 month
Personal Information
Gender: M
Languages
English, Intermediate
Timeline
Client Onboarding Speclist
SignDesk
10.2020 - 03.2023
Assistant Market Research Analyst
SignDesk
01.2020 - 09.2020
Bachelor of Engineering - Information Science and Engineering
Sapthagiri College of Engineering
Pre-University - Science (Physics, Chemistry, Mathematics and Biology)
KMWA PU College
High School Diploma -
Presidency School
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