Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

ASHNA SALSABIL TUBA

Melbourne,VIC

Summary

Dedicated, enthusiastic and customer-oriented individual with a strong desire to excel in a customer service role within consumer or retail settings. Exceptional communication skills, coupled with effective leadership abilities, enable building lasting customer relationships and fostering brand loyalty. Resolute team player who consistently meets and exceeds all assigned goals, contributing to the overall success of the organization.

Overview

2
2
years of professional experience

Work History

Sales Assistant

Skechers
09.2024 - Current
  • Handled customer inquiries, complaints and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.

Retail Sales Assistant

Renewable Energy Upgrades
09.2024 - Current
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Supported management and staff to ensure smooth daily operations.
  • Stayed updated with latest products and promotions.

Senior Customer Service Officer

Shwapno Supermarket
07.2023 - 06.2024
  • Provided exceptional customer service and assistance
  • Stayed updated with latest products and promotions
  • Conducted regular stock checks and reported discrepancies
  • Suggested and implemented process improvements
  • Received positive feedback for excellent customer service.

Sales Executive

Uniqlo
08.2022 - 06.2023
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Education

Bachelors(Honor's) - Biomedical Engineering

RMIT University
Melbourne, VIC
06.2028

Skills

  • Problem-solving
  • Multi-tasking & time management
  • Team collaboration
  • Computer Skills - Microsoft Office (Word, PowerPoint, Excel)
  • Customer Service & Communication
  • Adaptability
  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Point of sale operation

Availability

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

References

Reference available upon request

Timeline

Sales Assistant

Skechers
09.2024 - Current

Retail Sales Assistant

Renewable Energy Upgrades
09.2024 - Current

Senior Customer Service Officer

Shwapno Supermarket
07.2023 - 06.2024

Sales Executive

Uniqlo
08.2022 - 06.2023

Bachelors(Honor's) - Biomedical Engineering

RMIT University

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ASHNA SALSABIL TUBA