ASHNEEL RAHUL NAIR
Airlie Beach,QLD
Summary
I am honest, reliable and a hard worker. I love to take challenges and enjoy team work. I strongly believe in good work ethics and enjoy contributing as a team member to achieve the organization goals. With my work experience, knowledge and further training I would like to maintain a high level of professionalism and be a valuable asset to an organization I work for Highly proactive manager with 7 years of experience in team leadership in hospitality industry. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant manager
Hogsbreath Cafe
11.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Duty Manager/Restaurant Manager
Smugglers Cove Beach Resort
11.2015 - 10.2022
- Managing Night duty shift
- Posting all chargers to guest folios
- Posting charges to guest accounts that have not been posted or were incurred on the night audit shift
- Check if all chargers are assigned to the appropriate department
- To verify that all the transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system
- Print up and file a reservation for the next business day
- Page
- Verify that room rates are correct and post those rates to guest accounts
- Monitors the current status of discounts and other promotional programs
- Perform nightly balancing of telephone serves and child care charge
- Dispatch of Stocks to all departments and controlling of stock
- Night Auditor (Daily roll over, report for the day)
- Handling Guest enquiries and Complaints
- Attending Guests on their daily Checkouts
- Liaising with the Suppliers on a daily basis with price and product quality
- Carrying out any major work assigned by the Owners
- Managing Restaurant table service and handling customer service ,responsible for staffs roster's
- Handling Restaurant incomes and doing audits
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Floor Manager
Food Hub Restaurant
07.2015 - 10.2015
- Keep accurate record of dally transaction
- Audit for the restaurant and kitchen on a dally bases
- Assist in budget preparation
- Assist in any job required in the office
- Leasing with the staff in terms of overage and shortage
- Dispatch of Stocks to all departments and controlling of stock
- Preparing of monthly reports
- Identifying Areas of Improvement within the company
- Problem solving, decision making and reporting to General Manager
- Caring out any major work assigned by the General Manager.
Restaurant Floor Supervisor /Floor Manager
Sitar Indian & Thai Cuisine Restaurant
03.2010 - 07.2015
- Maintain good customer service and guest requirements
- Making staff rosters
- Control purchasing budgets
- Review purchase order claims and contracts for conformance to company policy
- Analyze market and delivery systems in order to assess present and future material availability
- Prepare reports regarding service
- Administer on-line purchasing systems
- Arrange for disposal of surplus materials
- Any other duties assigned by the management
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Harbour City College
Sydney, NSW06.2023
Certificate 3 in Commercial Cookery -Certificate in Hospitality Operative Skills -
Fiji National University
Fiji Island02.2032
Training and Productivity Authority -
Fiji National University
Fiji Islands2010
Fiji Junior Certificate - undefined
Swami Vivekananda College
2008
Intermediate - undefined
A D Patel Primary School
2005
Skills
- Demonstrated Skills & Abilities
- Interactive/People Skills
- A friendly nature
- A good term leader
- Curious to learn new things
- Organization Skills
- Capability to do work in terms of urgency
- Able to effectively and efficiently take part in group activities
- Set goals and formulate plans to achieve it
- Good communication capabilities
- A confident speaker
- Computer Skills
- 1 Page
- Microsoft Office packages (MS Excel, MS Words, MS PowerPoint, MS Outlook, etc)
- Internet services
- Room Master(hotel software)
- Email and internet proficient
- Fast and accurate keyboard skills
- Hirum(hotel software)
- Health: Excellent, physically fit, non-smoker
- Licences:
- Current Driver's Licence
- Food and Beverage Orders
- Thorough Knowledge of Product
- Table Layout
- Expenditure Authorization
- Community Events
- Staff Development Talent
Certification
Trade Certificate in Basic Cookery Level 1/3.
Diploma in Hospitality Management
Certificate Of Attendance -RSA QLD
Work Refrees
Hogsbreath Cafe
Airlie Beach QLD
Name:Raju A Siddiqui
Position :Restaurant Manager
Contact : 0451514887
Smugglers Cove Beach Resort
Fiji Islands
Name :Anjanita Devi
Position :Human Resource Manager
Contact : +679 9924578 / 6726578
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Restaurant manager
Hogsbreath Cafe
11.2022 - Current
Duty Manager/Restaurant Manager
Smugglers Cove Beach Resort
11.2015 - 10.2022
Floor Manager
Food Hub Restaurant
07.2015 - 10.2015
Restaurant Floor Supervisor /Floor Manager
Sitar Indian & Thai Cuisine Restaurant
03.2010 - 07.2015
High School Diploma -
Harbour City College
Certificate 3 in Commercial Cookery -Certificate in Hospitality Operative Skills -
Fiji National University
Training and Productivity Authority -
Fiji National University
Fiji Junior Certificate - undefined
Swami Vivekananda College
Intermediate - undefined
A D Patel Primary School
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