The experienced individual offering a transferable skill set complimentary to the Manager in retail convenience store who cab adapts easily to new situations, company cultures, and work processes. Honest and ethical employee eager to be considered for an open position with a new working environment. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Having an excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Work History
Store Manager
EzyMart
Sydney ,kirribili, Milsons Point, New South Wales
02.2022 - Current
Ezymart Convenience store
Inventories management
Dealing with different suppliers
Allocating resources and staff for best performance and outcome
Providing training and other applicable things to new staff
Point of sales and ability to sales composite products.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Rotated merchandise and displays to feature new products and promotions
Managed inventory control, cash control and store opening and closing procedures
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
Completed point of sale opening and closing procedures
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Customer Service representative
Gelato Messina
05.2020 - 11.2021
Delivered positive experiences to every customer with fast, knowledgeable support
Helped promptly resolve routine problems using expert customer service skills
Updated records with all interactions and customers transactions
Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
Helped improve processes and products by relaying customer feedback.
Provided primary customer support to internal and external customers
Offered advice and assistance to customers, paying attention to special needs or wants
Responded to customer requests for products, services and company information
Recommended products to customers, thoroughly explaining details
Effective liaison between customers and store management.
Accountant
03.2022 - 08.2020
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations
Reconciled accounts and reviewed expense data, net worth and assets
Prepared and filed tax forms to meet needs of customers
Gathered data on taxable income, deductibles and allowances for tax preparation
Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement
Itemized taxpayer expenses to identify maximum adjustments, deductions and credits
Education
Master of Professional Accounting - Accounting
Holmes Institute
Sydney, NSW
01.2023
Master of Business Administration - Business Administration And Management
Holmes Institute
Sydney, NSW
03.2022
Skills
File coordination
Product’s and sales promotion
Request management
Pay roll management
Product’s sales
Complaint resolution
Account updates
Time management
Task prioritization
Administrative Management
Management Training
Human Resources Oversight
Problem Anticipation and Resolution
Recruiting and Hiring
Inventory Management
Supply Ordering
Monthly and Annual Journal Entries
Document Record-keeping
Customer Account Management
Building Customer Trust and Loyalty
Needs Assessment
Understanding Customer Needs
POS Systems and Ordering Platforms
Account Reconciliation
Bookkeeping
Superior attention to detail
Financial Management
Budgeting
Administrative support
Timeline
Accountant
03.2022 - 08.2020
Store Manager
EzyMart
02.2022 - Current
Customer Service representative
Gelato Messina
05.2020 - 11.2021
Master of Professional Accounting - Accounting
Holmes Institute
Master of Business Administration - Business Administration And Management