Summary
Overview
Work History
Education
Skills
References
Timeline
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ASHOK GAIRE

Perth,Australia

Summary

Deliberate individual with effective years of experience offers a transferable skills set to Co-ordinated to overseeing any circumstances into bold and effective work-driven. Honest and ethics facilitated to adapt and perform into any environment. Dedicated and reliable professional to demonstrated strength and good to shoot the problems and building successful solution. Having a resilience, bold nature and excellent communicator to cultivate positive relations and exceeding goals and ready to take challenges and task prioritization skills to help team succeed. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills, multi-tasking and time management skill. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Telstra -Inbound Business Sales Agent

TSA Group
West Perth, WA
08.2023 - Current
  • Provided technical support for customers regarding product use and features.
  • Analyzed customer needs to develop customized solutions that met their requirements.
  • Prepared detailed reports on sales activities, forecasts, budgets.
  • Ensured compliance with company policies and procedures related to sales operations.
  • Utilized CRM software tools for tracking customer interactions and managing leads.
  • Maintained strong internal relationships and communication prior to and during sales process and transitioned clients seamlessly to operations team post-sale.
  • Exceeded sales objectives, delivered outstanding and comprehensive service to clients throughout sales process, understood client objectives and created proposals to achieve goals.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Served as a liaison between clients and internal departments in order to resolve any issues or concerns quickly.
  • Answered customer questions about products, prices, availability, product uses, and credit terms.
  • Recorded all customer interactions in the company's CRM system.
  • Transferred difficult or complex calls to supervisors when necessary.
  • Upsold additional products when appropriate to increase sales revenue.
  • Followed up with customers after their call to ensure their issue was resolved satisfactorily.
  • Educated customers on new product features and services available through the company.
  • Developed strong relationships with customers to encourage repeat business opportunities.
  • Met daily performance goals related to call volume, quality assurance standards, and average handle time.
  • Encouraged cross-selling of products and services that were beneficial for customers.
  • Ensured compliance with all applicable laws and regulations relating to customer service operations.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Developed new leads each day at or above quotas.
  • Networked to build client base and promote products to new and existing clients.
  • Supported sales team members to drive growth and development.

Store- Manager

Ezy Mart Convenience
Sydney, NSW
07.2021 - 01.2023
  • Established customer relationships to generate more business, maintain store profitability and customer loyalty
  • Monitored, Organize and operate store activities
  • Increased employee job satisfaction with hands-on, motivational approach
  • Built relationships with vendors and dealing with supplier
  • Facilitated stocking and storage of merchandise
  • Promoted team collaboration, performance, productivity, efficiency by fostering healthy environments with focusing in mutual grow
  • Completed point of sales and assign to sales composite products and building sales report and preparing business finance.

Accountant Assistant

CBD Accountants firm
Liverpool, New South Wales
02.2022 - 12.2022
  • Prepared financial statements, tax returns and other reports based on standard accounting practices
  • Processed AP and AR transactions and maintained records accuracy
  • Minimized errors and variances with robust reconciliation processes
  • Maintained efficient office operations by offering skilled administrative support to senior
  • Maintained and prepare payroll, BAS, Income statement and others
  • Recorded financial transaction, key details of business numeric
  • Reviewed and verified accuracy of journal entries and account updates.

Customer Service Representative

Gelato Messina
Parramatta, NSW
02.2019 - 01.2022
  • Deliver positive experienced to every customer with fast and supportive and addressing customer concerns
  • Built strong knowledge of product line to assist customers in selecting products
  • Provided solutions, recommendations and assistance with empathy and positive feedback
  • Remained calm, composed and polite to de-escalate aggressive customer behavior
  • Effective liaison between customer and store management
  • Provided key information to supervisors regarding customer issues or complaints.

Education

MBA AND MPA - Professional Accounting and Business Administration

Holmes Institute
03.2023

Some College (No Degree) - Capital Markets And Securities analyst

Charter Financial Institute
Online

Skills

  • Products upselling and promotion
  • Business Operation and inventory oversight
  • Customer service management
  • Networking, Collaboration and Complaint resolution
  • Human resource and Business Management oversight
  • Team development/Effective communicator
  • Processing payroll/ AP/AR/BAS/ Reconciliation
  • Financial records and reporting
  • Reconciling accounts/AP/AR /BAS processing
  • Sales analytics
  • Upselling and Cross Selling
  • Performance Analysis
  • Analytical Skills
  • Team building
  • Problem-solving aptitude
  • Account Servicing

References

References available upon request.

Timeline

Telstra -Inbound Business Sales Agent

TSA Group
08.2023 - Current

Accountant Assistant

CBD Accountants firm
02.2022 - 12.2022

Store- Manager

Ezy Mart Convenience
07.2021 - 01.2023

Customer Service Representative

Gelato Messina
02.2019 - 01.2022

MBA AND MPA - Professional Accounting and Business Administration

Holmes Institute

Some College (No Degree) - Capital Markets And Securities analyst

Charter Financial Institute

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ASHOK GAIRE