Ashok Ray
Ashfield,NSW
Summary
Dedicated IT Support Officer with over 1.5+ years of experience. Skilled in technical support, problem-solving, troubleshooting hardware and software issues including installing and configuring various applications and systems. Proactive team player committed to delivering excellent customer service and contributing to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Officer
The Epping Club
Sydney, NSW
08.2021 - Current
- Provide technical support to users via phone, email, and in-person
- Support for Office 365 tasks such as adding new users, issuing licenses and permissions, converting a mailbox to a shared mailbox, delegation, and password reset via the admin portal
- Resolve technical issues related to hardware, software, and operating systems
- Configure and install computer hardware and software
- Escalate incidents and requests beyond the scope of L1/L2 to Level 3 Support teams in a timeline manner
- Manage user accounts and provide assistance with password resets and account management
- Assisted in the development and implementation of IT policies and procedures
- Proved successful working within tight deadlines and a fast-paced environment
Logistics and Data Controller
The Epping Club
Sydney, NSW
09.2019 - 07.2021
- Receiving orders and checking against stock and inventory records
- Coordinating stock count
- Monitoring supplier performance and analysing discrepancies
- Communicating with internal and external stakeholders
- Planning and forecasting ordering of inventory items such as stock, equipment and parts
- Monitoring inventory levels and planning delivery schedules
- Communicate regularly and effectively with all departments to ensure operational peak performance
- Creating reports and analysing performance against key performance indicators
- Investigating supplier options.
- Assisted staff and visitors with data input for areas such as enrollment and transfers
Education
Bachelor of Science - Information Technology
IIBIT (Federation University)
Sydney, NSWAdvanced Diploma - Computer Networking And Telecommunications
IIBIT (Federation University)
Sydney, NSWSkills
ITSM ticketing system: Freshdesk
Remote Monitoring tool: TeamViewer
Mobile device Management: Microsoft Endpoint Manager/ Intune
Antivirus and Email Security: TrendMicro, Sophos Endpoint Security
Hardware: Cisco Router/Switches, Dell PowerEdge Servers
Platform: Microsoft Azure Office 365
Virtualisation: VMWare ESXI 65
Backup Software: Veeam Backup for O365 Veeam backup & Replication
Server Roles: Azure Active Directory Domain controller File/Print Servers Remote desktop Server
Operating System: Windows Android Apple Mac Linux
Networking: LAN WAN TCP/IP VoIP DNS DHCP
Servers: Windows 2019/2016/2012 R2
Phone Server: 3CX
Printer: Fuji xerox
Certification
NSE 1| NSE 2| CCNA | Azure 104 | * in progress
Accomplishments
Employee of the Month July 2021
Service Excellence winner Month July 2021
reference
Available upon request
Timeline
IT Support Officer
The Epping Club
08.2021 - Current
Logistics and Data Controller
The Epping Club
09.2019 - 07.2021
Bachelor of Science - Information Technology
IIBIT (Federation University)
Advanced Diploma - Computer Networking And Telecommunications
IIBIT (Federation University)
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