ASHOK KUMAR AMARA
Westmead,NSW
Summary
Highly motivated and customer-focused IT Support Specialist with over 4 years of experience in providing technical support to both internal and external users. Skilled in troubleshooting hardware, software, and network issues, with a strong work ethic and excellent communication skills. Adept at performing system installations, managing network administration, and ensuring smooth Helpdesk operations. Seeking to leverage technical expertise and customer service skills to contribute to a dynamic IT support team.
Overview
6
6
years of professional experience
Work History
IT Analyst
SP Jain School of Global Management
01.2022 - Current
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Experience with system and network administration, including remote and onsite support.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Assist users in resolving technical issues with troubleshooting hardware, software issues, network connections, mobile phones, user PCs, and other computer system peripherals including printer, router, Bluetooth, and wifi issues.
- Maintained and administered computer networks and environments.
- Proven customer service skills with a professional telephone manner and clear communication.
Operations Manager
Zouki
01.2019 - 12.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- System Administration Tasks and Routine Maintenance Tasks.
- Business Intelligence operations and project supporting users access and use corporate email, collaboration tools, and other business applications.
Education
Master of Science - Computer Networking
Central Queensland University
Sydney, NSW04.2016
Skills
- Performance Optimization
- Statistical Analysis
- Risk Assessment
- IT Performance Reports
- Network Administration
- Data Analysis
- SQL
- LINUX
- System performance
- Customer Support
Timeline
IT Analyst
SP Jain School of Global Management
01.2022 - Current
Operations Manager
Zouki
01.2019 - 12.2021
Master of Science - Computer Networking
Central Queensland University
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