Summary
Overview
Work History
Education
Skills
Network Support Technician
Accomplishments
Timeline
Generic

ASHRITHA KORIPALLY

Koondoola,Australia

Summary

  • Demonstrated expertise in resolving customer issues with NBN/mobile based on the applicable service levels.
  • Skilled in building rapport with the customers to understand and resolve specific issues aimed at enhancing client satisfaction.
  • Coordinate the configuration of all computer network systems. Perform required maintenance and troubleshooting for all computer network systems.
  • Innovate and implement various process improvement initiatives to enhance operational efficiency.
  • Exposed to working under level 2 support to resolve customer issues. Escalate customer complaints to the team leader for effective resolution.
  • Possess excellent communication skills with leadership potential and an analytical mindset to cater to exigencies.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

LINK GROUP(AUSTRALIAN SUPER))
Perth
11.2023 - Current
  • Handling the members with queries about superannuation account
  • Resolving the issues about online portal, investments, and insurance
  • Helping the members for withdrawal from super
  • Raising the complaints and doing the follow up on the issues
  • Escalating the issues to particular team to process the claims.

Technical Support Representative

TSA (TELSTRA)
Perth
08.2021 - 11.2023
  • Involved in catering to the inbound and outbound calls for understanding and resolving customer issues with NBN/mobile
  • Use documented process and work instructions to troubleshoot and solve customer issues
  • Guide customers in resolving recurring issues
  • Develop rapport with customers to create a seamless customer experience across all interactions
  • Use the quality / call-flow framework while interacting with customers to deliver the appropriate resolution in first call
  • Ensure compliance with the procedures and support the customers to meet the relevant safety and environmental legislations
  • Highlight critical technical issues and other operational bottlenecks to the senior management and other stakeholders for effective resolution.
  • Diagnose and troubleshoot end user’s password reset.
  • Booking technician appointments as per the requirements on the workflow suggestions.
  • Collecting data and creating cases as per the process related to knowledgeable systems.

Sales and Marketing Representative

VICTORIAN POWER SAVERS
Melbourne
09.2019 - 07.2021
  • Involved in generating leads and meeting sales goals
  • Organized training sessions for the team members to generate new leads
  • Organized marketing campaigns to organize brand awareness and generate additional business for the organization.

Education

Master's in Information and Communication Technology -

La Trobe University Of Technology
05.2021

Bachelor of Information and Communication Technology -

Jagruti Institute of Engineering and Technology
05.2018

Skills

  • Networking tools : CISCO packet tracer for testing, WAN
  • Ticketing Tools: NATAMA, Service Now (Capture), SOS, BAT, Modini, Siebel, Console (Salesforce), CAT
  • Technology Upgrade
  • Client Interaction
  • Issue Resolution
  • Team Coordination

Network Support Technician

Offering 5 years of experience including 3 years of experience in technical support. A highly driven IT Professional, seeking a position that offers challenges, development and career growth in the field as a Network Support Engineer by making effective use of the abilities and to contribute ultimate success. Well-versed in providing quality Tier-1 or Tier-2 support and customer service. To contribute the best efforts for the continuous growth of the employing organization, with complete dedication.

Accomplishments

  • Appreciated the senior team members and the management for resolving issues within designated timeframe and enhancing client satisfaction.

Timeline

Customer Service Officer

LINK GROUP(AUSTRALIAN SUPER))
11.2023 - Current

Technical Support Representative

TSA (TELSTRA)
08.2021 - 11.2023

Sales and Marketing Representative

VICTORIAN POWER SAVERS
09.2019 - 07.2021

Master's in Information and Communication Technology -

La Trobe University Of Technology

Bachelor of Information and Communication Technology -

Jagruti Institute of Engineering and Technology

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ASHRITHA KORIPALLY