Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Senior Client Advisor
Scanlan Theodore
Sydney, NSW
02.2024 - Current
Maintained effective client relationships, ensuring client satisfaction, and loyalty.
Developed and implemented a budget-friendly wardrobe solution for a client that met their expectations.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Developed personalized styling recommendations for diverse clientele.
Collaborated with merchandising team on seasonal collection launches and promotions.
Provided leadership during times of organizational change or crisis situations.
Trained junior staff on customer service best practices and brand standards.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Assistant Fashion Designer
Qtrend
07.2022 - 07.2023
Leveraged proficiency in Adobe InDesign, Photoshop, and Illustrator to design CADs.
Worked with existing and new clients on new ideas, concepts, and designs.
Assisted in creating mood and trend boards for reference purposes.
Participated in fittings, providing feedback on garment fit and style adjustments.
Prepared technical sketches and specifications for production teams.
Organized sample development process, coordinating with suppliers and manufacturers.
Examined product samples, adjusting designs to achieve desired results.
Partnered with clients in making design decisions by proposing changes and alterations.
Performed extensive market trend research to understand competitive opportunities.
Sales Expert
David Jones (Bec and Bridge)
Bondi Junction
02.2022 - 06.2023
Maintaining KPIs and sales of the brand
Executed merchandising and floor moves based on seasonal changes, business needs and trends.
Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals
Resolved tension with customers complaining about products, services or store personnel, answering product questions and providing instructions for complaints.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Demonstrated product features to align with customer needs.
Intern
Ginger & Smart
01.2022 - 04.2022
Organized fashion sample garments for sales reps and agents.
Collaborated on designs through sketching and CAD.
I volunteered to help out whenever special projects arose.
Communicated with team members to ensure timely completion of project tasks.
Provided support during runway shows, steaming garments, and dressing models.
Performed quality control checks on finished products before shipment.
Examined product samples, adjusting designs to achieve desired results.