ASHISH SHARMA
Glendenning,NSW
Summary
Security Supervisor skilled in providing exceptional security monitoring, and knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
15
15
years of professional experience
Work History
Security Supervisor / Assistant Site Manager
Wilson Security
Macquarie University, NSW
10.2019 - Current
- Enhanced security measures by conducting thorough risk assessments, implementing new protocols implementing surveillance systems and conducting regular patrols
- Managed and trained a team of security personnel for optimal performance in maintaining site safety
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action
- Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats
- Streamlined reporting procedures, resulting in improved communication between security staff and management
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies
- Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols
- Maintained detailed logs of daily activities, providing accurate records for management review
- Monitored alarm systems and CCTV footage to enable prompt attention and response
- Trained security workers on site-specified procedures
- Provided first-line support to shift workers during incidents and escalated situations as appropriate
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism
- Conducted fire drills and other simulated emergencies to determine overall site safety
- Developed and implemented security policies, procedures and systems to protect personnel, property and data
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Security Supervisor /Control Room Operator / Security Officer
MSS Security
Sydney, NSW
07.2017 - 10.2019
- Responsibilities: Successful customer engagement through positive telephone etiquette and asking open-ended questions to identify issues, customer concerns, maintaining a calm, friendly demeanor
- Manage the roster of almost 65 staff on site
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints
- Answered calls and directed them to the individuals or departments
- Facilitate operations in case of an emergency
- Report generation and dissemination for closure of actions
- Train new staff on the site with procedures and policies to maximize team performance and on safety protocols and company standards
- Document conversations with customers to track requests, problems and solutions
- Monitor the alarm security system using various software's (Honeywell / Avigilon)
- Monitor over 1800 UTS CCTV & after site (Human body / Research farm)
- Investigate incidents & prepare investigation report / findings for UTS senior management & Police
- Assist UTS building guards & management with security related issues such as tracking POI's downloading footage & investigations
- Perform regular inspections to ensure alarm systems and equipment worked according to specifications
- Develop procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units
- Think fast and remain calm under pressure
- Conducted site reviews and security audits and made recommendations to management based on findings.
Taxi Driver
13 Cabs
03.2010 - 07.2017
- Responsibilities: Followed appropriate safety procedures, Read maps and followed written and verbal geographic directions, Obey traffic laws and follow established traffic and transportation procedures
- Operated all equipment fitted in the cab i.e MT Data system which allows receiving jobs
- Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities
- Offered riders information about local attractions and restaurants
- Upheld high standards of professionalism and discretion when working with high-value clients
- Followed safety rules to keep a clean driving record with no accidents or incidents
- Appeared at designated appointments according to schedule.
Security Officer
ISS Security Service
Brisbane, QLD
01.2009 - 03.2010
- Responsibilities: Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call centre objectives were met
- Properly directed inbound calls in phone queues to improve call flow
- Improved customer ratings by 97%
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Led a team of customer service representatives to increase service centre profitability.
Education
Diploma of Business Management - Business Management
Sydney Business Institute
01.2009
Diploma of Hospitality Management - Asian Cookery
AUSTECH
01.2008
Higher Secondary School -
Chandigarh
01.2004
Skills
- Interviews and Interrogations
- Security Screening
- Security Team Management
- Skilled in Conflict Resolution
- Fluent in English Hindi and Punjabi
- Staff Leadership
- Computer Literacy
- Surveillance Systems
- Safety and Security Procedures
- Security Management
References
Varun Sharma, Security Site Manager, Wilson Security, 0403 726 555, varun.sharma@wilisonsecurity.com.au
Timeline
Security Supervisor / Assistant Site Manager
Wilson Security
10.2019 - Current
Security Supervisor /Control Room Operator / Security Officer
MSS Security
07.2017 - 10.2019
Taxi Driver
13 Cabs
03.2010 - 07.2017
Security Officer
ISS Security Service
01.2009 - 03.2010
Diploma of Business Management - Business Management
Sydney Business Institute
Diploma of Hospitality Management - Asian Cookery
AUSTECH
Higher Secondary School -
Chandigarh
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