My background holds several years working in various capacities supporting members of Aboriginal Communities, in group and personal levels, to enhance lifestyles, health issues, employment and general support and development of life skills. Dedicated professional knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Principal Consultant
Department of Communities
01.2023 - Current
Providing leadership, advice and coordination on learning and development strategy and competency-based training and assessment, particularly for Aboriginal Cultural Learning.
Collaboration with staff and stakeholders to ensure service delivery builds capacity and relationships while achieving desired outcomes.
Manages learning and development Deadly ways of Working project with particular emphasis on Cultural learning.
Provides advice regarding best practice learning and development strategies that assist the district in providing high level services to Aboriginal families.
Designs and develops non-accredited learning programs to meet organisational priorities.
Models advanced facilitation skills and facilitates culturally appropriate learning to diverse groups, Leadership, and staff development.
Models’ leadership skills to achieve a high-performance culture aligned to organisational goals.
Supports a team environment where high levels of innovation, creativity, and collaboration flourish.
Provides strategies to support and coach staff on Aboriginal cultural issues in Districts.
Developed strategic plans to enhance community engagement initiatives.
Facilitated workshops to train staff on best practices in community services.
Analyzed data to identify trends in community needs and service gaps.
Collaborated with stakeholders to align departmental goals with community priorities.
Conducted assessments to evaluate the effectiveness of community programs.
Coordinated resources and services for diverse community populations.
Led cross-functional teams to implement projects supporting vulnerable groups.
Identified risks associated with projects before making decisions about implementation.
Provided leadership, guidance and mentorship to junior consultants.
Developed, managed and delivered a range of consultancy services to clients.
Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
Reviewed existing systems and procedures in order to make recommendations for improvements.
Aboriginal Health Liaison Officer
Mental Health, Public Health, Dental Health Services
09.2021 - 01.2023
As an AHLO I worked closely with the nurses to facilitate treatment of individuals regarding sexually transmitted infections, and childhood immunisations on these projects I assist as part of a team in managing a large caseload of the most vulnerable population (People experiencing homelessness, AOD use, Mental health issues, Incarceration, Involved with DCP, pregnancy) and manage a large case load of Aboriginal/Torres strait islander cases.
Liaison between the nurse, patient and other health professionals for treatment and full health screening.
Liaise and attend in person with other organisations to facilitate treatment for the individual this includes (GP’S metro wide, Aboriginal Medical services, Metro wide hospitals, Department of Justice, Department of Child Protection case workers, Homelessness services, Alcohol and drug support services, Homelessness support agencies such as Ruah, Tranby, Beacon, Passages and Homeless health care.
Deliver education sessions on health with Women at refuge centres and external services.
Home visits to cases and contacts to facilitate treatment and testing
Organising transportation to GP or organising Cab vouchers.
Presenting to the courthouses if the case if due to appear to serve them with a sensitive letter.
Attend KEMH hospital as needed to do face-to-face contact tracing interview with pregnant women and facilitate them to attend all antenatal appointments and receive testing and treatment.
Liaise with throughout pregnancy, Syphilis in pregnancy cases is monitored throughout their entire pregnancy and after baby is born to reduce chance of reinfection/ early detection
Provide education on serious effects of syphilis to the unborn child. Follow up to ensure attendance of all appointments and receive re-testing every 3 months.
Informing individuals of being named as a contact and assist in getting testing via making appointment at GP, sending reminders and follow up of result.
Booking GP appointment and transportation if required
Identifying and locating individuals using own knowledge of family tree or community connections, health resources, social media to find DOB, address, contact numbers, next of kin.
Identify barriers that may be inhibiting patients from receiving treatment (such as transport, access to culturally appropriate healthcare) and finding solutions
Liaising with external stakeholders that are involved with treatment or who may be able assist.
Community Outreach- Attend in home visits to those being vaccinated against COVID-19
Provide information on the vaccine verbally and health promotion materials.
Liaises and negotiates with Aboriginal patients and their families regarding childhood immunizations and other diseases
Provides cultural support and health education to Aboriginal community and other health professionals.
Provides liaison linkages with Government and non-government agencies in relation to issues affecting the plan of patients.
Encourages and supports Aboriginal families to engage in health activities and health services for medical issues.
Supports public health with delivery of services to Aboriginal patients and encourages Aboriginal participation.
Promotes cultural awareness within the public health teams when required.
Participating in team meetings
Organize Moditji Kid bi-weekly immunization outreach clinics
Support the Immunisation nurses when dealing with Aboriginal clients
Actively completing mandatory training
Facilitated communication between mental health and public health services.
Coordinated outreach programs to promote dental health initiatives.
Supported interdisciplinary teams in case management discussions.
Conducted community workshops on mental health awareness and resources.
Organized training sessions for staff on mental health policies and procedures.
Developed and maintained relationships with key stakeholders in order to ensure that their needs were met in a timely manner.
Coordinated with various departments to ensure successful communication between the organization and external stakeholders.
Maintained positive working relationship with fellow staff and management.
Daily Living Skills Worker
Wungening Aboriginal Corporation
01.2019 - 09.2021
Supporting Clients with Daily Living Skills and household tasks
Maintaining and securing confidentiality of client's records.
Managing and organizing own caseload
Providing emotional support for the individual and families
Supporting Clients with food safety practice
Effective Budgeting
General Assessment of Clients' needs
Creating Client Support Plans, relevant to client’s goals
Advocating for clients/ liaising with outside organisations
Supporting and encouraging clients to visit healthcare services for routine checkup.
Being non-judgmental to clients with numerous personal and health issues
Having the ability to remain always calm.
Being aware of one's own body language.
Supported cultural awareness initiatives for Aboriginal communities and stakeholders.
Communicated regularly with supervisors regarding progress of projects and completed tasks.
Woman’s Refuge Support Worker
Wungening Aboriginal Corporation
01.2019 - 09.2021
Supporting client’s basic needs daily
Developing skills to administer client cases and perform client management.
Working with diverse groups and cultures
Advocating for clients
Perform assessments of clients
Performing handover/debriefing during shift change
Model effective communication skills
Establishing safety plan
Housekeeping duties
Liaising with staff/clients and following proper OH&S procedure
Assisted clients with daily living activities and personal care needs.
Supported cultural programs and community engagement initiatives for Aboriginal groups.
Facilitated communication between clients and healthcare providers effectively.
Provided emotional support and encouragement to clients during challenging times.
Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
Reported any incidents or accidents in accordance with company policy and procedure.
Senior Field Officer – Placement Carer Support
Department of Communities, Child Protection
Provides an appropriate consultative and support service to Field staff and service providers.
Prioritising and allocating work and ensuring that work is performed in accordance with Departmental standards, practice guidelines and procedures.
Representing the Department in the local community.
Encouraging the fostering the development of community capacity/strengths-based approaches in addressing local issues.
Reported to the Team Leader/Team Manager and District Director on local issues and operations.
Contributes to the development of Service Delivery standards and procedures.
Undertakes field work duties of a complex nature delivering services in accordance with Departmental legislation, policies, and procedures.
Implemented safety protocols to ensure the welfare of vulnerable individuals.
Educated families on available community resources and support services.
Supported emotional needs of clients through active listening and empathy.
Encouraged clients to participate in social activities within their community.
Education
TAE40122 Certificate IV -
Training and Assessment
01.2023
Certificate 4 -
Primary Health Care
12.2021
Skills
Cultural competency
Community engagement
Program evaluation
Training development
Stakeholder collaboration
Data analysis
Capacity building
Conflict resolution
Effective communication
Leadership development
Project management
Workshop facilitation
Program coordination
Project coordination
Cultural awareness
Research and development
Public speaking
Certification
C class
References
Melanie King, Manager, Cultural Learning Team, Learning and Development, Department of Communities, 64141522
Victoria Macaw, Clinical Nurse Specialist, Mental Health, Public Health, and Dental Services, 0419965147
Timeline
Principal Consultant
Department of Communities
01.2023 - Current
Aboriginal Health Liaison Officer
Mental Health, Public Health, Dental Health Services
Principal at John F. Kennedy High School (Anaheim Union High School District)Principal at John F. Kennedy High School (Anaheim Union High School District)