Ashton Engelbrecht
Upper Coomera,QLD
Summary
Hardworking employee enthusiastic about learning any specific field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. I am a leader at heart and enjoy putting time into developing colleagues. I hope to learn all aspects of the business to which this resume has been delivered to, as well as company standards, growths and opportunities that may arise in the future.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Uber Eats
03.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
First Assistant Manager
KFC
09.2016 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Cashier
Pizza Hut
11.2014 - 06.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
King's Christian College
Reedy Creek, QLD11.2017
Skills
- Directing Team Members
- Time Management
- Manager Coaching and Training
- Strategic Planning
- Recruiting and Interviewing
- Business Administration
- Business Development Understanding
- Promotional Planning
- Training
- Reviewing Performance
- Supervising Employees
- Employee Performance Evaluations
Accomplishments
- Supervised team of 75 staff members.
- Achieved top 20 stores by completing labour analysis weekly with accuracy and efficiency.
- Selected to help build and grow a neighbouring store by assisting them to achieve all KPI goals.
- Trained and developed 5 team members into shift supervisors.
- Achieved food safety certificate.
- Achieved first aid and CPR certificate.
- School Captain.
Additional Information
Phillip Edwards
Professional Reference
KFC Store Manager
0419 774 582
Katinka Niemeijer
Professional Reference
School Administration
0405 162 128
Kurt Foessel
Professional Reference
0400 306 817
Timeline
Delivery Driver
Uber Eats
03.2023 - Current
First Assistant Manager
KFC
09.2016 - Current
Customer Service Cashier
Pizza Hut
11.2014 - 06.2015
High School Diploma -
King's Christian College