Ashton Higgins
Geelong
Summary
Versatile professional with a track record of fostering youth development at the Australian Institute of International Understanding and elevating brand visibility as a Freelance Graphic Designer. Excelled in creating nurturing environments and innovative designs, leveraging strong communication and Adobe Creative Suite skills. Proven ability in relationship building and customer assistance, significantly enhancing engagement and satisfaction.
Overview
12
12
years of professional experience
Work History
Group Coordinator
Australian Institute of International Understandin
07.2023 - Current
- Ensured compliance with local regulations surrounding child safety protocols during meetings/events involving minors.
- Established a safe and nurturing environment for open dialogue among youths, fostering personal growth and development.
- Developed strong rapport with parents and guardians, ensuring clear communication about group objectives and expectations.
- Enhanced youth engagement by developing and implementing interactive programs and activities.
- Conducted regular evaluations of programs'' effectiveness, using feedback from participants to make necessary improvements.
- Maintained accurate records of attendance, budget expenditures, and other administrative tasks essential for smooth operations of the youth group.
- Established and maintained relationships with key stakeholders.
Freelance Graphic Designer
Self-employed
01.2020 - Current
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Created digital image files for use in digital and traditional printing methods.
- Met with customers to present mockups and collect information for adjustments.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Employed design fundamentals when selecting typography, composition, layout, and colour in design work.
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Retail Worker
Dymocks Booksellers
09.2013 - 12.2014
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Work Experience
Geelong Art Gallery & Winter Garden Gallery
05.2013 - 07.2013
- Supported gallery staff in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working in customer service within the arts industry, applying learned concepts directly into relevant work situations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Design (Communication Design) - Communication Design
Monash University, Caulfield, VIC
Melbourne, VIC05-2020
Skills
- Patience and empathy
- Verbal and written communication
- Customer feedback management
- Relationship building
- Customer assistance
- Complaint handling
Timeline
Group Coordinator
Australian Institute of International Understandin
07.2023 - Current
Freelance Graphic Designer
Self-employed
01.2020 - Current
Retail Worker
Dymocks Booksellers
09.2013 - 12.2014
Work Experience
Geelong Art Gallery & Winter Garden Gallery
05.2013 - 07.2013
Bachelor of Design (Communication Design) - Communication Design
Monash University, Caulfield, VIC
Similar Profiles
Kate BamfordKate Bamford
VIC Regional/Program Manager at AIIU- Australian Institute of International UnderstandingVIC Regional/Program Manager at AIIU- Australian Institute of International Understanding
Maria FahmyMaria Fahmy
Clinic and Client Coordinator at Australian Institute for Human WellnessClinic and Client Coordinator at Australian Institute for Human Wellness
Reece AglandReece Agland
Policy & Advocacy Manager at Australian Institute of ArchitectsPolicy & Advocacy Manager at Australian Institute of Architects