Ashutesh Chand
Auckland,AUK
Summary
Passionate, hardworking and focused IT graduate with a Level 6 Diploma in System Administration and a Level 5 Diploma in Information Technology Technical Support.
- Excellent communication/interpersonal skills in English and Hindi , with the ability to establish positive working relationships with people at all levels.
- Exceptional customer service skills and committed to exceeding customer expectations.
- Strong technical/computer/keyboard/ data entry skills, with a sound understanding of advanced server management and computer systems, and experience in creating websites and user manuals.
- Proactive team player who can also take the initiative and work independently when required.
- Self-motivated and adaptable, with a strong work ethic and a great attitude towards people. Always willing to go the extra mile when necessary to achieve best outcomes.
- Reliable individual with a professional manner, positive mindset and a passion for growth and change. Takes responsibility for continually learning and improving own skillset.
Overview
7
7
years of professional experience
Work History
IT Officer
Glen Dimplex
06.2022 - Current
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Built and provided basic end-user troubleshooting and desktop support on Windows.
- Provided on-call support for critical Warehouse Operations issues related to Desktops and Networks.
Service Desk Analyst
Fletcher Building
02.2022 - 06.2022
- Perform initial diagnosis, interacting with end users to resolve and address as many IT incidents or service requests at Level 1 as possible.
- Provide a central point of contact for all IT queries from across the Fletcher Building business, giving advice, troubleshooting and facilitating the rapid restoration of normal IT services.
- Offer appropriate solutions and workarounds for IT incidents, in accordance with internal protocols and quality standards.
- • Find solutions to end user issues through the repository of support documentation and knowledge base, where required supplemented with independent research.
- • Retain ownership of user issues from start to finish, escalating IT incidents to higher levels of technical support where required, in a timely and efficient manner inline with the agreed service levels.
- • Ensure accurate data is captured in tickets including classification needed to drive reporting and improvements.
- • Engage with end users by responding to relevant forms of communication - predominantly phone, self-service and email.
- • Ability to translate technical expertise into clear and actionable instructions to the end user.
- • Develop support documentation for knowledge base to assist end users, providing end user training if required.
Desktop/Network Technician
New Era Technology
02.2021 - 02.2022
- Responding to support queries from help desk ticketing system (Connectwise), phone and email.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary
- Troubleshooting of common applications, e.g. Microsoft Office, M365, other Microsoft products.
- Reimaging computers/hard drives
- Assist Service Desk/Remote Desktop Support
- Setup and configure Windows Laptops, iPads and MacBook
- Troubleshoot end user computing issues
- On-boarding/Off-boarding Users from AD and M365
- Identify and solve computer software, hardware and website problems
- Analyze user problems and suggest how to prevent future problems
- Assemble, install and test computer software
- Update and repair equipment
- Provide remote and/or onsite End User Compute support
- Keep updated records of hardware, software and equipment
- Ensure Student Labs are maintained at fully functional standards
- Ensure Classroom equipment are functioning as expected
- Escalating queries and supporting the wider IT Team as required
- Installed cabling, wireless routers and telephone systems for data communications networks.
Storemen
DailyFreight
02.2016 - 12.2019
- Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
- Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Inspected and moved products to designated areas in warehouse.
- Lifted materials of varied weights on regular basis.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Education
Level 6 Diploma in System Administration - Information Technology
Techtourium
New Market 10.2020
Diploma in Information Technology (DipIT) Technical Support Level 5 - Information Technology
Techtourium
New Market 01.2019
Skills
- Network configuration
- Helpdesk administration
- User training
- Communication
- Troubleshooting
- Problem resolution
- Computer skills
- Reliable and trustworthy
- Flexible
- Customer service
- Active listening
- Help Desk Support
- Computer Diagnostics
- Resolving Problems and Incidents
- Tracking and Documentation
- Collaborative Team Player
Objective
I am seeking a new role in the IT industry where I can leverage my skills and experience to contribute to the success of an organization. I am eager to take on new challenges, learn new technologies, and grow both personally and professionally.
Applications Previously Used
- Connectwise
- Fresh service
- Service Now
- Azure AD
- Office 365 Admin
- Ruckus WiFi Controller
- Adobe Admin Console
- Exchange Admin Centre
- Active Directory
- Sophos Central
- System 21
- Symantec
- Jira
Languages
Hindi
Full Professional
English
Full Professional
Reference
- Upon Request
Notice Period
- 4 Weeks
Timeline
IT Officer
Glen Dimplex
06.2022 - Current
Service Desk Analyst
Fletcher Building
02.2022 - 06.2022
Desktop/Network Technician
New Era Technology
02.2021 - 02.2022
Storemen
DailyFreight
02.2016 - 12.2019
Level 6 Diploma in System Administration - Information Technology
Techtourium
Diploma in Information Technology (DipIT) Technical Support Level 5 - Information Technology
Techtourium
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