Ashutosh Bhatnagar

Melbourne (HO) | Branches: Sydney | Philippines | Jaipur (India)

Mediq Financial Services provides end-to-end financial solutions—including accounting, taxation, bookkeeping, and financial advisory—tailored for professionals in the medical sector. As General Manager – Operations, I led strategic and operational initiatives across offshore teams and branch locations, ensuring consistent delivery excellence and organizational growth.

Key Responsibilities & Achievements:

Leadership & Strategic Management

• Directed multi-location offshore operations across India and the Philippines while collaborating closely with Australian headquarters.
• Successfully managed budgeting, forecasting, and resource planning aligned with business objectives.
• Spearheaded initiatives to secure new business opportunities, driving revenue and enhancing client satisfaction.

Operational Excellence

• Oversaw daily operations, ensuring high-quality service delivery and continuous process improvement.
• Designed and implemented strategies for process efficiency and effectiveness across departments.
• Ensured compliance with SLAs, KPIs, and regulatory requirements; consistently exceeded operational benchmarks.

People & Culture

• Led full-cycle people management: recruitment, onboarding, training, performance reviews, and employee retention.
• Built a positive work culture focused on staff development, motivation, and continuous learning.
• Facilitated cross-training initiatives to ensure 100% functional backup and workforce agility.

Risk Management & Compliance

• Identified and mitigated operational risks; maintained robust internal controls and ensured regulatory compliance.
• Supported local payment processes and vendor management for accounts payable functions.

Reporting & Analytics

• Delivered consolidated monthly reports and executive summaries for senior management review.
• Utilized data insights to guide operational decisions and strategic direction.

Awards & Recognition:

• Champion Award
• Top Gun Award
• Silver Award
• Bronze Award

My role summary: Team Lead | Subject Matter Expert | Reconciliation & GL Oversight

A highly detail-oriented and analytical professional with proven expertise in managing day-to-day banking operations, client communications, and reconciliation processes. Led a team of 18 FTEs in the end-to-end reconciliation lifecycle, ensuring accuracy, compliance, and timely issue resolution across multiple financial platforms.

Team & Workflow Management

• Led daily operations for reconciliation and general ledger processes, overseeing a team of 18 to ensure timely completion of tasks and high-quality service delivery.
• Served as the Subject Matter Expert (SME), guiding the team through complex reconciliation issues and high-risk journal entries requiring in-depth investigation.
• Allocated tasks effectively, managed shrinkage planning, and ensured productivity standards were consistently met.

Client Engagement & Issue Resolution

• Acted as the primary client liaison for workflow coordination, escalation management, and timely resolution of outstanding reconciliation items.
• Proactively handled all escalations and ensured prompt client communication to support smooth reconciliation operations and TAT adherence.

Reconciliation & Financial Analysis

• Reviewed and approved month-end General Ledger transactions and closing balances, ensuring accuracy and compliance with internal audit standards.
• Analyzed complex financial data sets to identify inconsistencies, trends, and high-risk anomalies, and implemented remediation plans.
• Played a key role in integrating acquired companies by leading the reconciliation of intercompany transactions.

Compliance & Reporting

• Ensured all journal entries and reconciliation activities adhered to internal controls, audit standards, and regulatory policies.
• Conducted daily reviews of team members' reconciliation reports and journals to ensure quality and compliance.
• Prepared monthly performance reports and error logs, using dashboard analytics to track KPIs, training needs, and continuous improvement plans.

Process Improvement & Automation

• Collaborated with the Robotics Process Automation (RPA) team on macro development and automation initiatives to streamline reconciliation processes.
• Updated Standard Operating Procedures (SOPs) regularly and contributed Lean ideas for operational enhancements.
• Designed and implemented training programs for new hires, including onboarding across various reconciliation types.

Culture & Development

• Fostered a high-performance culture by creating a competitive, collaborative team environment focused on timely, accurate results.
• Worked with the Training & Quality team to enhance skill sets through targeted sessions and feedback loops.

My role summary: Cross-Functional Leadership | Vendor Management | Operational Efficiency | Corporate Coordination

Proactive and results-oriented leader with strong experience in overseeing regional operations, fostering collaboration across departments, and ensuring end-to-end process integrity. Proven ability to align commercial, marketing, and production functions to achieve common goals. Recognized by senior management for driving teamwork, operational effectiveness, and a deep understanding of corporate culture.

Cross-Departmental Coordination

• Effectively collaborated with Commercial, Marketing, and Production teams to align regional objectives with corporate strategy and deliver cohesive business outcomes.
• Successfully executed multiple initiatives that promoted interdepartmental synergy and improved workflow, earning recognition from management for team integration and leadership.
• Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
• Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.

Vendor Master Data & Financial Controls

• Managed Vendor Master Data, ensuring accuracy and compliance with internal policies and audit standards.
• Oversaw the complete accounts payable lifecycle, including:
  Validation of Purchase Requisitions (PR), Local Purchase Orders (LPO/PO), Goods Receipt Notes (GRN), and invoice matching.
  Invoice verification and payment processing to ensure timely and accurate vendor settlements.
  Coordination with procurement and finance teams to streamline payables and maintain vendor satisfaction.

Operational Process Management

• Contributed to the enhancement of operational systems by identifying and implementing process improvements in vendor and financial management.
• Ensured alignment between regional operations and corporate governance, maintaining strong internal controls and process compliance.

My Role summary: Strategic Leadership | Sales Growth | Market Expansion | Customer Engagement

Dynamic and results-driven operations leader with a proven track record of driving business growth, managing branch operations, and increasing market share through effective leadership, customer engagement, and product promotion strategies. Adept at aligning operational goals with organizational targets, ensuring seamless execution, and fostering team performance.

Branch Leadership & Strategic Oversight

• Provided strategic leadership and operational direction to ensure efficient management of branch operations while maintaining strong customer focus.
• Successfully drove the promotion of both new and existing company products, contributing significantly to revenue growth and the achievement of annual sales targets.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Ensured compliance with industry regulations and company policies, mitigating potential risks.

Sales Performance & Market Analysis

• Prepared comprehensive monthly performance reports for senior management, highlighting sales activity trends, competitive analysis, and strategic insights.
• Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
• Conducted in-depth market research to identify growth opportunities and tailor product offerings based on market demand and competitor movements.
• Led cross-functional teams to achieve company goals, fostering collaboration and communication.

Product Promotion & Revenue Generation

• Designed and implemented multiple targeted sales schemes and customer engagement initiatives that enhanced brand visibility and created competitive momentum in the market.
• Strengthened customer relationships by proactively addressing market challenges and introducing incentive-based programs to boost product adoption.

Business Development & International Exposure

• Represented the company at international trade fairs, significantly increasing the visibility and market penetration of the brand in Nigeria.
• Contributed to the successful launch and sustained growth of a diverse product portfolio through strategic networking and promotional activities.

Key Responsibilities & Achievements:

My role summary: Strategic Leadership | Business Growth | Market Expansion | Customer Engagement | Sales Operations

Seasoned operations leader with extensive experience managing country-wide branch operations, driving revenue growth, and enhancing market presence. Proven track record of leading cross-functional teams, implementing customer-focused strategies, and positioning products effectively in competitive markets. Recognized for building strong customer relationships, creating impactful sales initiatives, and representing the company at international platforms.

Strategic Leadership & Branch Management

• Directed nationwide branch operations with a strong focus on performance management, customer satisfaction, and revenue growth.
• Provided effective leadership and operational oversight to ensure team alignment with corporate objectives and achievement of annual sales targets.
• Championed the promotion of new and existing product lines, contributing to consistent business growth and improved market penetration.
• Self-motivated, with a strong sense of personal responsibility.

Sales & Market Intelligence

• Worked effectively in fast-paced environments.
• Delivered monthly performance reports to senior management, offering insights into sales trends, competitor activities, and product performance.
• Proven ability to learn quickly and adapt to new situations.
• Conducted competitive market analysis and product research to identify emerging opportunities and inform go-to-market strategies.

Business Development & Customer Acquisition

• Launched multiple target-driven sales campaigns designed to attract new customers and create a competitive edge in the market.
• Engaged directly with customers to understand product-related challenges and introduced customized schemes to drive satisfaction and retention.

International Representation & Brand Visibility

• Represented the company at international trade fairs, significantly enhancing the visibility and credibility of the brand in the Nigerian market.
• Successfully increased sales of both new and legacy products through strategic networking, brand positioning, and stakeholder engagement.