Salesforce Administrator
Ashutosh Sharma
Senior Business Analyst
Pakenham
Summary
Seasoned Business Analyst with proven expertise in analyzing business requirements, conducting market research, and driving process improvements. With hands-on experience in Salesforce and project management, I excel in strategic planning, financial modeling, and stakeholder engagement. My analytical approach and strong leadership skills have consistently delivered impact solutions and cost reductions, ensuring alignment with organizational goals.
Overview
6
6
years of professional experience
Work History
Business Analyst
Diabetes Victoria
4 2023 - 5 2024
- Performed gap analysis to identify areas of improvement
- Collaborated with stakeholders to define project objectives and criteria
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
- Streamlined project management with effective communication and collaboration across cross-functional teams
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
- Improved business processes by analyzing current practices and recommending optimization strategies
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards
- Executed analysis of risks and identified risk mitigation strategies
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions
- Developed and implemented data governance policies and procedures.
- Deployed predictive analytics models to forecast future trends.
- Developed complex dashboard and reporting tools to track business performance metrics.
Business Analyst
Grazitti Interactive
01.2019 - 03.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
- Collaborated with stakeholders to define project objectives and criteria
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures
- Streamlined project management with effective communication and collaboration across cross-functional teams
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams
- Improved business processes by analyzing current practices and recommending optimization strategies
- Optimized workflow processes to enhance overall productivity and achieve operational excellence
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions
- Executed analysis of risks and identified risk mitigation strategies
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services
- Collaborated with teams in product line transition to streamline manufacturing footprint
- Generated business intelligence reports to inform strategic decision-making
- Created dashboards to monitor and track key performance indicators
- Generated ad-hoc reports to evaluate specific business requirements
- Provided technical support for troubleshooting analytics and reporting issues
- Implemented business intelligence solutions to increase operational efficiency
- Created data models to support decision-making processes
- Generated standard and custom reports to provide insights into business performance
Intern (Business Analyst)
Grazitti Interactive
08.2017 - 01.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Bachelor of Science - Information Technology
Online Degree
INDIASkills
Enterprise Integration
Process Design
Project Management
Change Management
Requirements Gathering
Business process improvement
Stakeholder Management
Business Planning
Gap analysis
Workflow Analysis
Business Process Mapping
Software development life cycle
User Acceptance Testing
Quality Assurance
Operations Analysis
Test case scenarios
CRM Systems
Technical Writing
Competitive Analysis
Process Optimization
Business process modeling
Data Mapping
Predictive modeling
IIBA methodologies
Search Engine Optimization
Information modeling
Business Analysis
Web-based reporting tools
Accomplishments
- Reduced organizational operating costs by 7% by streamlining processes.
- Partner Development - Effectively raised $30,000 in sponsorship dollars for a nonprofit organization through effective networking and community involvement activities.
- Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
- Developed an organizational change management strategy for 35 employees as a Lead Analyst.
- Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
Software
Salesforce Service Cloud Consultant
Project Management
Languages
English
Timeline
Business Analyst
Grazitti Interactive
01.2019 - 03.2023
Intern (Business Analyst)
Grazitti Interactive
08.2017 - 01.2019
Business Analyst
Diabetes Victoria
4 2023 - 5 2024
Bachelor of Science - Information Technology
Online Degree
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