Ashvin Kanniason
Brunswick
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
4
4
years of professional experience
Work History
Banking Consultant
BANKVIC
01.2023 - Current
- Created friendly connections and developed rapport with customers by providing outstanding, personalized service.
- Helped customers understand and use mobile applications and online banking.
- Executed wire transfers of funds in compliance with banking best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted reviews of flagged high risk transactions and reports that showed potential suspicious activity on customers accounts.
Claims Case Manager
DXC TECHNOLOGY
04.2022 - 01.2023
- Administered workers' compensation program covering injured employees under the WorkSafe Victoria scheme.
- Calculated amounts owed to claimants, processed claims for payment or forwarded to appropriate personnel to approve payments.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Conferred with claimants to gather additional claims information and educate on claim processes, terms and conditions, requirements and ramifications of filing claim.
- Reviewed medical and like request for approval/denial
- Reviewed history records to determine benefit eligibility for services.
Manager
HYPE DC
04.2021 - 04.2022
- Logged reports, expenses, receipts and sales documents into digital database.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Specialist
Linktree by BOLSTER
07.2019 - 03.2021
- Attentive to customer support and enquiries, handling billing and customer support via phone/email to ensure the best quality customer support.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Up-selling products to increase sales.
- Trained new team members on how to use our software and database.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Diploma - Digital Media
Martin College
Brisbane11.2014
Bachelor - Information Technology (Incomplete)
Queensland University of Technology
Brisbane09.2016
Skills
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Computer Proficiency
- Time Management
- Decision Making
- Risk Assessment
- Promoting Products
Timeline
Banking Consultant
BANKVIC
01.2023 - Current
Claims Case Manager
DXC TECHNOLOGY
04.2022 - 01.2023
Manager
HYPE DC
04.2021 - 04.2022
Customer Service Specialist
Linktree by BOLSTER
07.2019 - 03.2021
Diploma - Digital Media
Martin College
Bachelor - Information Technology (Incomplete)
Queensland University of Technology
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