Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Ashwanth Srinath Gopu

Melbourne,Australia

Summary

As an Automotive engineer with a passion for precision and innovation, I offer a blend of technical expertise and customer engagement skills. My diverse experience has refined the ability to troubleshoot and communicate effectively, and improve the skills vital for collaborating with stakeholders in demand planning. In-depth knowledge of network administration, technical testing and sales forecast.

Overview

6
6
years of professional experience

Work History

B2B App Support Specialist

Amplifon
10.2022 - Current
  • Managing an average of over 30 client and clinic queries and tickets per week for the Amplifon app, consistently achieving a 93.6% success rate on resolved issues.
  • Demonstrating proficiency in troubleshooting technical problems by resolving technical issues, ensuring seamless user experiences for clients and clinics.
  • Meticulously maintaining and updating documentation of over 100 work cover claims, significantly contributing to team efficiency and organization.
  • Collaborating with cross-functional teams on a bi-weekly basis to address an average of 5 complex issues, implementing holistic problem-solving approaches.
  • Integrating with the Global support team in Italy, providing detailed information on over escalated issues, resulting in expedited resolutions.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.

Industrial Engineer

Visteon Electronics
01.2021 - 12.2021
  • Collaborated with the Industrial Engineering Department to optimize production processes using AnyLogic software, conducting simulations and proposing enhancements through meticulous process planning.
  • Managed cycle time study of assembly lines and stations and used the data for macro data analysis in Excel
  • Worked on root cause analysis and used the statistically analyzed data for production support
  • Worked on Six Sigma, Kaizen, and 5s and ensured the implementation of these principles throughout the project and implemented Internet of Things (IoT), Industry 4.0, including AGV robots (Automated Guided Vehicles), and self-learning machine shop floor for Automation
  • Documented plant functionality, by complying with lean manufacturing on the work floor through continuous improvement execution.

Business Analyst

Skill-Lync
04.2019 - 02.2020
  • Utilized CRM software for detailed sales data analysis, facilitating accurate forecasting and strategic decision-making.
  • Oversaw lead management and sales data evaluations, pivotal in sales briefings and providing crucial client support.
  • Aligned closely with the team to consistently achieve over 85% of monthly targets, driving significant revenue generation.
  • Built robust client relationships through active engagement, understanding unique technical needs, and fostering enduring connections.
  • Led discussions in team huddles to refine sales strategies, processes, and tools, promoting continuous improvement and operational efficiency.

Production Planner

Hyundai Motor India
03.2018 - 03.2019
  • Collaborated with the Production Planning Control department, mastering cycle time studies and plant design through operational research methodologies.
  • Revamped existing production lines using resource-efficient alternative designs, resulting in cost reductions and expanded buffer storage capacity.
  • Evaluated and documented the performance enhancements achieved through the redesigned manufacturing lines, showcasing tangible improvements over previous setups.

Education

Master of Engineering - International Automotive Engineering

RMIT University
Melbourne, VIC
03.2022

Bachelor of Engineering - Mechanical Engineering

Anna University
Chennai, India
05.2019

Skills

  • Catia
  • Solid works
  • Ansys
  • AutoCAD
  • Fusion 360
  • Granta Edu-pack
  • Anylogic
  • Arena Simulation
  • Node-red
  • Microsoft Office
  • Raspberry Pi and Arduino Module interfacing
  • HyperMesh
  • Kaizen methodologies and tools
  • Project management
  • Root cause analysis
  • Process analysis and improvement

Projects

  • Completed Master's Thesis titled "A Case Study on the Opportunities and Influences of Industry 4.0 Technologies in Manufacturing," focusing on Visteon Electronics. Delved into Industry 4.0 implementation, provided design recommendations, and conducted production line simulations.
  • Conducted Bachelor's project on the design and manufacturing of chainless tricycles for the physically challenged, showcasing a commitment to accessibility and innovation.
  • Performed Finite Element Analysis (FEA) mode and Frequency Response Function (FRF) analysis for Ferrari F40 chassis using HyperMesh, showcasing proficiency in structural analysis.

Timeline

B2B App Support Specialist

Amplifon
10.2022 - Current

Industrial Engineer

Visteon Electronics
01.2021 - 12.2021

Business Analyst

Skill-Lync
04.2019 - 02.2020

Production Planner

Hyundai Motor India
03.2018 - 03.2019

Master of Engineering - International Automotive Engineering

RMIT University

Bachelor of Engineering - Mechanical Engineering

Anna University

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