Ashwaq Saeed Mohamed
Weir Views,VIC
Summary
My objective is to join a supportive team where I can contribute my competencies and skills gained from previous work experience and educational studies. I am keen on a position with opportunities and scope for mutually beneficial career advancement.
I have years of experience in client service delivery, am adept in multicultural competence and crisis management, and have significantly enhanced client satisfaction through innovative support solutions. My experience includes developing tailored case management plans and ensuring high-quality improvements in service delivery.
Overview
12
12
years of professional experience
Work History
Integration and Family Support Team Leader
Spectrum
07.2019 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Delivered regular progress reports to management, highlighting key successes and areas for improvement.
- Implemented a ticketing system for better tracking, prioritization, and resolution of support requests.
- Mentored new hires, promoting a positive work environment and fostering professional growth.
- Supervised and supported a team of 13 case managers and 2 case support workers, ensuring adherence to best practices in client service delivery.
- Increased team productivity by implementing performance metrics and setting clear expectations.
- Collaborate on service design and procedure development to optimize case management processes.
- Facilitate regular team meetings and training sessions to enhance staff skills and knowledge.
- Conduct performance evaluations and provide constructive feedback to promote professional growth.
Settlement Case Worker
Spectrum
01.2016 - 07.2019
- Managed low, medium, and complex casework
- Compiled comprehensive case notes
- Provided support and counselling to families and individuals in need
- Made timely referrals to appropriate services
- Demonstrated effective communication and client advocacy skills
- Worked fast to complete tasks and meet daily deadlines.
- Enhanced client well-being by conducting comprehensive assessments and developing tailored case management plans
- Mitigated crisis situations through active listening, de-escalation techniques, and timely intervention where needed.
- Increased community engagement by connecting clients to appropriate resources and social activities.
- Established and maintained relationships with key stakeholders.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Intake Specialist: skilled in client triage, screening and assessment
Drive 2 Thrive Coordinator
Spectrum
08.2015 - 12.2015
- Create and execute driving instruction programs specifically for recently arrived migrants and refugees, taking into account their particular linguistic and cultural requirements.
- Evaluate each participant's driving abilities and develop customised training programs to support their development.
- Work together with nearby driving schools and instructors to offer thorough instruction.
- Organise volunteers, a few of whom speak the clients' native tongues well, to improve communication and offer tailored assistance during training.
- Schedule seminars on traffic safety, regional driving laws, and the cultural facets of driving in the neighbourhood.
- Provide a nurturing atmosphere to inspire self-assurance and self-reliance in the individuals involved.
Student Placement
Wyndham Student Support Services
05.2015 - 07.2015
Case Manager
AMES
07.2013 - 12.2013
- Experience with high caseloads and applying relevant theories to practice
- Understanding of challenges faced by asylum seekers and refugees
- Advocacy, referral, and effective communication skills
- Proficiency in case management for clients from CALD backgrounds
- Familiarity with immigration and social policies
- Ability to work independently and in teams, prioritize work, and meet deadlines
- Proficiency in IT software and identifying clients' strengths for meeting individual needs
Student Placement
AMES
01.2013 - 03.2013
Education
Diploma - Child Care
ITHEA
Footscray, VIC12.2012
Certificate III - Child Care
Australian Vocational Driving Institute
Footscray, VIC12.2011
Bachelor's - Social Work
Auckland University
Auckland, New Zealand06.2010
Certificate of Foundation - Teaching And Social Work
Auckland University
Auckland, New Zealand12.2007
Lynfield College
Auckland, New Zealand12.2006
Bachelor's - Social Work
Victoria University
Melbourne, VIC07.2015
Community Legal Education
WEjustice - Train The Trainer Program
Melbourne, VIC06.2018
Skills
- Client Advocacy
- Recordkeeping skills
- Incident Management
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Time Management
- Adaptability and Flexibility
- Relationship Building
- Decision-Making
- Interpersonal Communication
- Task Prioritization
Hard Worker
Additional Information
- Rise Program- is a visionary project that aims to build pathways to leadership for women from culturally and racially marginalised (CARM) backgrounds
- Member of- Lived experience group
- Health and Safety Certificate
- Trauma informed practice
- First Aid and Mental Health First Aid
- Health and Safety representative (HSR)
- Fire Warden
- Cultural competence training (VICSEG New Futures)
- Multicultural domestic violence training
- Recognising/identifying family violence and financial abuse
- MARAM
- Incidental counseling
- Suicide prevention Neami National
- COVID-19 training
- Retail background (2006-2015)
Languages
Somali
Full Professional
English
Full Professional
Timeline
Integration and Family Support Team Leader
Spectrum
07.2019 - Current
Settlement Case Worker
Spectrum
01.2016 - 07.2019
Drive 2 Thrive Coordinator
Spectrum
08.2015 - 12.2015
Student Placement
Wyndham Student Support Services
05.2015 - 07.2015
Case Manager
AMES
07.2013 - 12.2013
Student Placement
AMES
01.2013 - 03.2013
Diploma - Child Care
ITHEA
Certificate III - Child Care
Australian Vocational Driving Institute
Bachelor's - Social Work
Auckland University
Certificate of Foundation - Teaching And Social Work
Auckland University
Lynfield College
Bachelor's - Social Work
Victoria University
Community Legal Education
WEjustice - Train The Trainer Program
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