Ashwathi Krishnakumar
Fraud Analyst
Melbourne
Summary
I am an experienced and motivated Fraud Analyst with experience in banking sector. Skilled in analysing transaction data, detecting patterns and educating in implementing fraud preventive strategies. My attention to detail and well -developed presentation skills allow me to provide specific and targeted client support in this fast-paced environment. I provide exemplar customer service utilising my interpersonal skills and communication capabilities. I have proven myself to be a fast learner with the ability to deliver results quickly and committed to ensure protecting our organisations from financial loss while delivering exceptional customer service.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Analyst, Fraud Assist
National Australia Bank
Melbourne, Victoria
11.2023 - Current
- Analysing and interpreting data related to fraud enquiries relating to digital, cards and Kogan cards
- Understand and depict fraud alerts – interview relevant customers, document findings and report/ dispute cases.
- Identified patterns of suspicious behaviour to lodge UARs and understanding vulnerability, developing actionable insights to prevent future fraudulent activities
- Assisting customers to lodge disputes for unauthorised transaction while using effective probing and communication method.
- Deliver exceptional customer service. Make sure customers feel safe and informed by giving them the right information about fraud enquiries.’
- Supporting over 40 customers a day who are impacted by fraud and require support
NabConnect Advisor
National Australia Bank
Melbourne, Victoria
04.2022 - 10.2023
- Making amendments to the NAB accounts for business customers, closing inactive accounts and adding third party entities onto accounts upon completion of Equifax searches and other quality checks.
- Onboarding clients and creation of their sites for NAB accounts using internal systems (Onboard Accelerator).
- Creating FX deals, DEID, CCSS and token replacements
- Enabling specialised services for customers including Trade Finance online (TFO), international payment refinance (TT) and direct debit/credit
- Assisting with user access - secure messaging
- Establishing Mailboxes for BAI2, EB165 files.
- Assisting with concierge and other work allocation to the teams and assigning and actioning escalations
- Liaise with internal and external stakeholders via email and calls to assist with amendments with bankers.
- Utilisation of multiple systems to provide extensive administration support to all business customers. Proved successful working within tight deadlines and a fast-paced environment.
Enrollment Advisor
Holmesglen Institute
Melbourne, Victoria
08.2020 - 04.2022
- Assisting with onboarding new students via phones (contact centre)
- Recruited students and conducted interviews to identify potential and capable students
- Skilled user of Recruitment systems to effectively and efficiently mange recruitment process
- Helped students complete applications and navigate admissions processes.
- Maintained physical and electronic student files.
- Reached out to applicants via calls, texts, emails and social media.
- Finalized and processed enrollment applications.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Provided exceptional customer service to applicants
- Assisted manager and team leader with various high level administration task relating to recruiting of applicants
Senior Customer Service Officer
Holmesglen Institute
Melbourne, Victoria
07.2019 - 07.2020
- Development and implementation of administrative processes that ensure accommodation and general welfare arrangements are in place and made available to international students.
- Administer the implementation of a diverse range of support services to assist international students to adjust to study and life in Australia.
- Assist Manager on matters relating to attendance and academic progress to ensure compliance with the ESOS Act and the National Code of Practice.
- Processing application requests for Release, Deferral and Cancellation on the Australian Government student management system (PRISMS).
- Collection of tuition fees, reconciliation of students' fee transaction and other high level administration to ensure that all international students are registered appropriately.
- Proficiently use multiple of Student Management systems including BANNER and Argos.
- Provide high level administration support for the planning, development and delivery of effective and informative orientation programs to all international students.
- Manage Holmesglen' student accommodation offerings and process, payments, notifications, booking and airport transfers for international students including regular reporting and inspections.
Administer the welfare program for under age international students.
Legal Trainee Associate
Uday Shankar Associates
08.2018 - 10.2018
- Area of work: Contracts.
- Wrote contracts for company employees, working towards satisfactory
Legal Intern
ASA Associates
01.2018 - 02.2018
- Attended depositions and court proceedings and prepared summaries on cases.
- Conducted research for upcoming cases for firm's attorneys.
- Reviewed legal information and proofed documentation for errors.
Law Intern
Hindustan Coca-Cola Beverages Private
07.2017 - 07.2017
- Updated Database for the Company.
- Organized legal filing system to maximize efficiency.
- Answered questions from management and presented information effectively.
Legal Intern
Cipla Pharmaceuticals Ltd
07.2016 - 07.2016
- Attended many global meetings and seminars.
- Created and updated office Database.
- Researched laws and regulations and delivered analysis and assessments.
Education
Diploma in Human Resource Management - Human Resources Management
Holmesglen Institute of Tafe
Melbourne, VIC 04.2021 - 11.2021
Bachelor of Law - Law
Ramaiah Law College
Bangalore 08.2013 - 07.2018
Skills
Excellent customer service skills
Analytical thinking
Regulatory compliance
Ability to work under pressure, autonomously and collaboratively as part of a team
Decision-making
Ability to maintain sound working relationships with internal and external stakeholders
Excellent written and oral communication skills
Timeline
Analyst, Fraud Assist
National Australia Bank
11.2023 - Current
NabConnect Advisor
National Australia Bank
04.2022 - 10.2023
Diploma in Human Resource Management - Human Resources Management
Holmesglen Institute of Tafe
04.2021 - 11.2021
Enrollment Advisor
Holmesglen Institute
08.2020 - 04.2022
Senior Customer Service Officer
Holmesglen Institute
07.2019 - 07.2020
Legal Trainee Associate
Uday Shankar Associates
08.2018 - 10.2018
Legal Intern
ASA Associates
01.2018 - 02.2018
Law Intern
Hindustan Coca-Cola Beverages Private
07.2017 - 07.2017
Legal Intern
Cipla Pharmaceuticals Ltd
07.2016 - 07.2016
Bachelor of Law - Law
Ramaiah Law College
08.2013 - 07.2018
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