Ashwil Veigas
Melbourne,VIC
Summary
Experienced Cybersecurity Specialist with expertise in threat analysis, incident response, and risk management. Proficient in network scanning, penetration testing, and troubleshooting tools. Demonstrates excellent customer service and technical support skills, consistently achieving high levels of customer satisfaction. Holds a Master's degree in Cyber Security and a successful track record in leading development projects, highlighting exceptional problem-solving abilities and strong leadership skills.
Overview
5
5
years of professional experience
Work History
IT Support Assurance
Telstra
05.2024 - Current
- Liaised with customers to troubleshoot problems with billing, internet service interruptions, modems, NBN network and mobile errors.
- Applied diagnostic tools including NATAMA, CAPTURE, Modini, and MICA to address technical problems.
- Delivered outstanding customer service, making customers feel appreciated.
- Ensured timely replacement of faulty modems and arranged repair services.
- Managed billing inquiries thoroughly, granting necessary credits or adjustments for customer retention.
- Updated incident management system with detailed records of customer issues and corresponding resolutions.
- Tracked advancements of unresolved issues, liaising with technical teams for prompt resolution.
- Delivered detailed explanations and advised customers about the following steps.
- Engaged in training sessions to remain current with emerging tools, techniques, and processes for customer issue resolution.
- Resolved various faults related to mobile phones.
Accounting Customer Service
LG Energy Solution Australia
10.2022 - 04.2024
- Maintained digital records of financial transactions including invoices, receipts, and payments.
- Executed routine audits to maintain accurate financial data.
- Utilized specialized software and tools for secure and efficient financial information processing.
- Enhanced team proficiency in utilizing financial management tools within cybersecurity.
Customer Support Trainee
LG Energy Solution Australia
02.2022 - 10.2022
- Delivered technical support to installers handling work orders and resolving recall program issues.
- Diagnosed and located solutions for installer-related technical problems effectively.
- Worked with internal teams to guarantee effective communication and technical issue resolution.
- Compiled detailed steps and solutions to aid future training.
Software Development Intern
Mlewzklawz IT Solution Pvt Ltd Bangalore, India
01.2020 - 06.2020
- Oversaw construction of an online marketplace by implementing web scraping methods to aggregate content.
- Conducted comprehensive research, implemented web scraping using Python (BeautifulSoup, Scrapy).
- Participated in design of user interfaces and implemented integration of scraped data with backend technologies like HTML/CSS, JavaScript, MySQL.
Education
Master of Cyber Security (Professional) - undefined
Deakin University
Waurn Ponds, Victoria06.2023
Master of Computer Application - undefined
St. Aloysius College
Mangalore, Karnataka06.2020
Bachelor of Computer Application - undefined
St. Agnes College (Autonomous)
Mangalore, Karnataka05.2018
Skills
- Proficient in network scanning and analysis tools such as Nmap, Wireshark, Auth0, IAM, Burp Suite
- Experienced in programming languages including C, Java, C#, Python, HTML, CSS, and Bootstrap
- Knowledgeable in penetration testing tools such as Metasploit, Oracle Virtual Box, and PyCharm
- Competent in operating systems including Windows and Kali Linux
- Troubleshooting tools such as NATAMA, Seibel, Salesforce Console, BAT, CAPTURE, CMS/ECO, CAT, T&DM, Modini, FindHawk, Netmaps, MessageTrack and MICA
Timeline
IT Support Assurance
Telstra
05.2024 - Current
Accounting Customer Service
LG Energy Solution Australia
10.2022 - 04.2024
Customer Support Trainee
LG Energy Solution Australia
02.2022 - 10.2022
Software Development Intern
Mlewzklawz IT Solution Pvt Ltd Bangalore, India
01.2020 - 06.2020
Master of Cyber Security (Professional) - undefined
Deakin University
Master of Computer Application - undefined
St. Aloysius College
Bachelor of Computer Application - undefined
St. Agnes College (Autonomous)
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