Ashwin Doranegama
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Worker
Darebin Support Services
Melbourne, VIC
08.2021 - Current
- Supporting individuals to participate in the community and help increase their capacity and skills in engaging with communities and other piers
- Assisting participants to undertake their daily living activities such as their routine shopping, medical appointments and allied health appointments
- Supporting participants to understand and communicate with medical practitioners and allied health practitioners
- Engaging with participants and discussing their goals and aspirations for the year and assisting the participant to plan and strategise on how to achieve said goal
- Liaising with allied health practitioners and medical health practitioners regarding the participants progress/deterioration of diagnosis and risks associated with with this. For example decline in mobility and the possible need for mobility assistance
- Manual handling and/or the use of equipment to support mobility (wheelchairs or hoists)
- Providing companionship and emotional support
- Providing participants with support in relation to meal time management
- Established trusting relationships with participants and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Liaising with support coordinators and care teams to ensure that all NDIS supports are regularly implemented and discuss any issues with regards to the participants
Senior Sales
Cycles Galleria
Melbourne, VIC
04.2021 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Handled EFTPOS and cash transactions
First Year Electrical Apprentice
Appselec
Melbourne, VIC
07.2020 - 03.2021
- 1st year apprentice going into second year
- Installed cable tray, cable tied mains cables and assisted with installing mains cables
- Roughed in Data and tv cables into apartments
- Accurately marked and cut out walls to install GPO's
- Assisted in building switchboards for apartments
- Responsible for checking large volume and high value company deliveries that arrived on site
- Assisted with lead-ins to the apartments
- Worked closely with A grade electricians on site, adhering to electrical and building codes while utilizing wide range of power tools
- Handled installation of electrical components by splicing, joining and connecting wire
- Accurately pulled EMT and PVC conduit wire while maintaining safety standards
- Helped complete system installations, digging trenches and breaking up concrete
Administrative Assistant to the Manager
Urban Pedaler
Melbourne, VIC
09.2019 - 03.2020
- Scheduled appointments with stakeholders including customers, employees and suppliers
- Managed the store and performed store manager duties while the owner was away
- This included acting as the primary contact during store emergencies
- Continued all tasks as a Sales Associate with additional responsibilities
Sales Associate
Urban Pedaler
Bentleigh East, Victoria
09.2019 - 03.2020
- Welcomed customers and supply agents warmly and alerted staff to arrivals of scheduled appointments and stock
- Used Tower Systems to operate cash registers, financial transactions and balancing drawers
- Increase in-store sales by cross-selling products to increase purchase amounts
- Carried out day to day duties accurately and efficiently, including creating detailed expense reports, product portfolios and invoice management
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Achieving established goals and sales targets
- Superior product knowledge
- Maintaining stock management throughout each week
- Ensuring store appearance is at highs standards throughout shifts
- Introducing promotions and product opportunities to customers
- Manage warranty claims on default products
- Assisting mechanics when building bikes
- These include building kids bikes and hard-tail mountain bikes
- Receiving sufficient training to identify and explain repairs on customer bikes prior to booking a service
- Assembly of bike racks when sold to customers
- Ensuring excess cash in hand is deposited to the store bank account
- Received responsibility to open and close the bike store
Internship
Asia Siyaka
Colombo, Sri Lanka
12.2017 - 07.2018
- Worked in groups to grade rubber, tea and selling spices
- Attended auctions for tea and rubber whilst completing auction reports within deadlines
- Participated in tea sampling and grading training sessions
- Provided administrative support to executive staff members
- Facility management and maintenance
- Coordination of support staff
Fitness Instructor
TASS (Sports And Fitness Instruction Company)
Colombo, Sri Lanka
01.2016 - 07.2017
- Conducting circuit training group classes with up to20 participants
- Creating customized fitness programs, including strength workouts for athletes
- Providing high levels of customer service to clients
- Performed administrative tasks including handling of payments visa EFTPOS, cash and bank transfer
- Sales of merchandise and promotion of the TASS Sri Lanka brand
Education
Diploma - Community Services
Stotts College
Melbourne BA (Hons) - International Business Management
Staffordshire University - APIIT Colombo
02.2019
High School Diploma - undefined
Asian International School
06.2015
Skills
- Interpersonal skills
- Communication skills
- Awareness of how NDIS plans work and the necessary regulatory requirements associated with funding
- Crisis management
- Support planning
- Ability to work in a team
- Problem solving skills
- Commitment to empowerment and advocacy
- Time management
Accomplishments
- 2019 Qualifier - Ironman70.3 World Championship France
- 2019 Winner - Ironman70.3 Colombo (18-24 Age Group)
- 2018 Qualifier - Ironman70.3 World Championship South Africa
- 2018 First Runner Up - Ironman70.3 Colombo (18-24 Age Group)
- 2017 Second Runner Up - Singapore International Triathlon
- 2017 Winner - Ironman70.3 Subic Bay (Relay)
Certification
- 2020-05 White Card - Prepare to work safely in the construction Industry
- 2016-10 Fitness and Nutrition Certificate, Penn Foster Career School
Timeline
Support Worker
Darebin Support Services
08.2021 - Current
Senior Sales
Cycles Galleria
04.2021 - 06.2021
First Year Electrical Apprentice
Appselec
07.2020 - 03.2021
Administrative Assistant to the Manager
Urban Pedaler
09.2019 - 03.2020
Sales Associate
Urban Pedaler
09.2019 - 03.2020
Internship
Asia Siyaka
12.2017 - 07.2018
Fitness Instructor
TASS (Sports And Fitness Instruction Company)
01.2016 - 07.2017
BA (Hons) - International Business Management
Staffordshire University - APIIT Colombo
High School Diploma - undefined
Asian International School
Diploma - Community Services
Stotts College