Ashwin Doranegama
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Worker
Darebin Support Services
08.2021 - Current
- Supporting individuals to participate in the community and help increase their capacity and skills in engaging with communities and other piers
- Assisting participants to undertake their daily living activities such as their routine shopping, medical appointments and allied health appointments
- Supporting participants to understand and communicate with medical practitioners and allied health practitioners
- Engaging with participants and discussing their goals and aspirations for the year and assisting the participant to plan and strategise on how to achieve said goal
- Liaising with allied health practitioners and medical health practitioners regarding the participants progress/deterioration of diagnosis and risks associated with with this. For example decline in mobility and the possible need for mobility assistance
- Manual handling and/or the use of equipment to support mobility (wheelchairs or hoists)
- Providing companionship and emotional support
- Providing participants with support in relation to meal time management
- Established trusting relationships with participants and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Liaising with support coordinators and care teams to ensure that all NDIS supports are regularly implemented and discuss any issues with regards to the participants
Senior Sales
Cycles Galleria
04.2021 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Handled EFTPOS and cash transactions
First Year Electrical Apprentice
Appselec
07.2020 - 03.2021
- 1st year apprentice going into second year
- Installed cable tray, cable tied mains cables and assisted with installing mains cables
- Roughed in Data and tv cables into apartments
- Accurately marked and cut out walls to install GPO's
- Assisted in building switchboards for apartments
- Responsible for checking large volume and high value company deliveries that arrived on site
- Assisted with lead-ins to the apartments
- Worked closely with A grade electricians on site, adhering to electrical and building codes while utilizing wide range of power tools
- Handled installation of electrical components by splicing, joining and connecting wire
- Accurately pulled EMT and PVC conduit wire while maintaining safety standards
- Helped complete system installations, digging trenches and breaking up concrete
Administrative Assistant to the Manager
Urban Pedaler
09.2019 - 03.2020
- Scheduled appointments with stakeholders including customers, employees and suppliers
- Managed the store and performed store manager duties while the owner was away
- This included acting as the primary contact during store emergencies
- Continued all tasks as a Sales Associate with additional responsibilities
Sales Associate
Urban Pedaler
09.2019 - 03.2020
- Welcomed customers and supply agents warmly and alerted staff to arrivals of scheduled appointments and stock
- Used Tower Systems to operate cash registers, financial transactions and balancing drawers
- Increase in-store sales by cross-selling products to increase purchase amounts
- Carried out day to day duties accurately and efficiently, including creating detailed expense reports, product portfolios and invoice management
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Achieving established goals and sales targets
- Superior product knowledge
- Maintaining stock management throughout each week
- Ensuring store appearance is at highs standards throughout shifts
- Introducing promotions and product opportunities to customers
- Manage warranty claims on default products
- Assisting mechanics when building bikes
- These include building kids bikes and hard-tail mountain bikes
- Receiving sufficient training to identify and explain repairs on customer bikes prior to booking a service
- Assembly of bike racks when sold to customers
- Ensuring excess cash in hand is deposited to the store bank account
- Received responsibility to open and close the bike store
Internship
Asia Siyaka
12.2017 - 07.2018
- Worked in groups to grade rubber, tea and selling spices
- Attended auctions for tea and rubber whilst completing auction reports within deadlines
- Participated in tea sampling and grading training sessions
- Provided administrative support to executive staff members
- Facility management and maintenance
- Coordination of support staff
Fitness Instructor
TASS (Sports And Fitness Instruction Company)
01.2016 - 07.2017
- Conducting circuit training group classes with up to20 participants
- Creating customized fitness programs, including strength workouts for athletes
- Providing high levels of customer service to clients
- Performed administrative tasks including handling of payments visa EFTPOS, cash and bank transfer
- Sales of merchandise and promotion of the TASS Sri Lanka brand
Education
Diploma - Community Services
Stotts College
Melbourne BA (Hons) - International Business Management
Staffordshire University - APIIT Colombo
02.2019
High School Diploma - undefined
Asian International School
06.2015
Skills
- Interpersonal skills
- Communication skills
- Awareness of how NDIS plans work and the necessary regulatory requirements associated with funding
- Crisis management
- Support planning
- Ability to work in a team
- Problem solving skills
- Commitment to empowerment and advocacy
- Time management
Accomplishments
- 2019 Qualifier - Ironman70.3 World Championship France
- 2019 Winner - Ironman70.3 Colombo (18-24 Age Group)
- 2018 Qualifier - Ironman70.3 World Championship South Africa
- 2018 First Runner Up - Ironman70.3 Colombo (18-24 Age Group)
- 2017 Second Runner Up - Singapore International Triathlon
- 2017 Winner - Ironman70.3 Subic Bay (Relay)
Certification
- 2020-05 White Card - Prepare to work safely in the construction Industry
- 2016-10 Fitness and Nutrition Certificate, Penn Foster Career School
Timeline
Support Worker
Darebin Support Services
08.2021 - Current
Senior Sales
Cycles Galleria
04.2021 - 06.2021
First Year Electrical Apprentice
Appselec
07.2020 - 03.2021
Administrative Assistant to the Manager
Urban Pedaler
09.2019 - 03.2020
Sales Associate
Urban Pedaler
09.2019 - 03.2020
Internship
Asia Siyaka
12.2017 - 07.2018
Fitness Instructor
TASS (Sports And Fitness Instruction Company)
01.2016 - 07.2017
BA (Hons) - International Business Management
Staffordshire University - APIIT Colombo
High School Diploma - undefined
Asian International School
Diploma - Community Services
Stotts College
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