Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

ASHWIN IYER

Melbourne,Australia

Summary

Master of Marketing graduate with a robust academic background and a commitment to entering the marketing sector. Demonstrates exceptional customer service and relationship management abilities, honed primarily in the food and beverage industry. Possesses strong skills in photography, graphic design, and video editing, combined with proficiency in MS Excel and a solid understanding of digital marketing principles, SEO, and content creation. A proactive learner with a customer-centric approach, ready to contribute effectively to innovative marketing strategies.

Overview

7
7
years of professional experience

Work History

Digital Marketing Consultant

Asiapac International
Melbourne, Victoria
11.2024 - Current
  • Optimized website content for search engine optimization purposes.
  • Provided ongoing recommendations for improvement based on data-driven insights from analytics tools.
  • Optimized websites for search engine visibility by researching keywords, optimizing page structure and content quality.
  • Developed and implemented successful digital marketing campaigns to increase website traffic, brand awareness, and customer engagement.

Food and Beverage Executive

The Ritz-Carlton, Melbourne
Melbourne CBD, Victoria
01.2025 - Current
  • Resolved problems or concerns to satisfaction of involved parties.
  • Maintained accurate records of food orders placed by customers along with billing information.
  • Analyzed customer feedback and preferences to improve quality of service and dining experience.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.

Senior Wait Staff Member

Kisume
Melbourne CBD, Victoria
08.2024 - 12.2025
  • Provided exceptional service to high volume of daily customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Monitored dining room activity ensuring that all guests receive prompt attention.

Section Waiter

RARE STEAKHOUSE
Melboure, VICTORIA
02.2024 - 08.2025
  • Recommended and upsold additional menu items to improve sales
  • Worked with kitchen crew and FOH employees to maintain seamless service
  • Answered questions about menu selections and recommended food choices
  • Fostered welcoming atmosphere by engaging customers in friendly conversation while they waited for their orders
  • Performed regular table checks to ensure customer satisfaction with their dining experience

Section Waiter

Meatmaiden
Melboure, Victoria
08.2022 - 01.2024
  • Experienced Section Waiter skilled in providing attentive service and recommending wine pairings in a fast-paced steakhouse setting
  • Proven ability to manage multiple tables and ensure customer satisfaction
  • Collaborative team player committed to maintaining a polished dining experience
  • Successfully managed an average of 12 tables per shift, resulting in a 20% increase in customer satisfaction ratings

Process Associate

Sopra Steria
Noida, Uttar Pradesh
03.2022 - 06.2022
  • Entering information or data into database, raising permits for workers, ensuring data integrity, adhering to the standard rules and regulations, drawing data to solve issues, collecting metrics and creating summary reports for senior management and clients
  • Proficient in accurately entering and managing data in databases, processing an average of 100 entries per day with 99% accuracy rate
  • Developed options and implemented solutions to resolve complex process issues

Telesales Executive

McNROE CONSUMER PRODUCTS LTD.
Gurgaon, Haryana
07.2021 - 11.2021
  • Prepared suitable recommendations based on customer needs and preferences in comparison to company offerings
  • Persuaded existing and potential customers to purchase company products and services through direct calls
  • Generated leads for outside sales team through cold calling

Intern

Business World Magazine
New Delhi, Delhi
03.2019 - 05.2019
  • Transcribing, Curating News, writing articles or news stories, Graphics Design, Photography, Learning to write appealing hard stories, writing stories on the clock / working faster to meet deadlines
  • Developed and maintained professional relationships with internal employees and customers
  • Responded to web correspondence, social media posts and emails

Education

Master of Marketing -

Swinbure University of Technology
Melbourne, Victoria
12-2024

Bachelors of arts in Journalism (Honours) - Journalism -

Christ University
Bangalore, Karatake, India

Skills

  • Photography
  • Video Editing
  • Graphic Designing
  • Multilingual Communication (English, Hindi, Tamil, Bengali)
  • MS Excel
  • Digital marketing experience
  • SEO implementation
  • SEO and SEM skills
  • Wine pairing expertise
  • Guitarist

Languages

  • English, Proficient (C2)
  • Hindi, Proficient (C2)
  • Tamil, Intermediate (B1)
  • Bengali, Intermediate (B1)
  • Marathi, Beginner (A1)

Hobbies and Interests

  • Guitarist / Musician
  • Proscenium Actor
  • Chess
  • Volunteer Work / Community Involvement

Timeline

Food and Beverage Executive

The Ritz-Carlton, Melbourne
01.2025 - Current

Digital Marketing Consultant

Asiapac International
11.2024 - Current

Senior Wait Staff Member

Kisume
08.2024 - 12.2025

Section Waiter

RARE STEAKHOUSE
02.2024 - 08.2025

Section Waiter

Meatmaiden
08.2022 - 01.2024

Process Associate

Sopra Steria
03.2022 - 06.2022

Telesales Executive

McNROE CONSUMER PRODUCTS LTD.
07.2021 - 11.2021

Intern

Business World Magazine
03.2019 - 05.2019

Master of Marketing -

Swinbure University of Technology

Bachelors of arts in Journalism (Honours) - Journalism -

Christ University

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