Ashwin Jacob
Summary
Confident and multi-skilled with strong communication, organisational and customer service skills to succeed in my positions. I am highly articulate and experienced working with diverse cultures and situations in which cultural awareness and appreciation are integral.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Specialised Banking Manager - T&WC
National Australia Bank
08.2022 - Current
- Managed a portfolio of over 100 SMEs in the Sydney South West Region and support them with all their working capital needs by understanding their business practices, cash flow and trade cycle.
- Have reached FY25 customer solutions target within the first half of the year.
- Maintained strong NPS metrics with no detractors noted
- Maintained compliance and mitigating risk in relation to business lending as directed by Australia's financial regulators as well as internal risk controls.
- Specialised in both Invoice and Trade Finance and followed transactions from initial conversations right through to settlement, followed by training and ongoing management.
Complex Lending Solutions Associate
National Australia Bank
01.2021 - 08.2022
- Maintaining compliance and mitigating risk in relation to business and retail lending.
- Following the end-to-end process of both business and retail credit products from pre-approval to settlement and drawdown of loans.
- Understanding deals with complex lending structures involving companies, trusts, partnerships, sole traders and PAYG individuals then conducting financial analysis and writing credit papers for the credit product/s required.
- Working in conjunction with internal stakeholders such as credit and risk partners, deal structuring and clients to maintain that deals are handled in a timely manner, and ensure deadlines are met.
- Involved in multiple pilot programs to streamline the efficiency of approvals and overall structure of the analysts at NAB.
Customer Banking Specialist
Commonwealth Bank
09.2020 - 12.2020
- Assist customers with all banking needs from everyday accounts, unsecured lending products, small business accounts, trust accounts, international transactions and general insurance products.
- Identifying customers and conducting KYC checks to ensure all customer information was up to date to mitigate risk for the company.
- Following up with customers in regard to their enquiries and providing them the right solutions to their enquiries the first time and in the most efficient manner.
- Be the first point of contact for clients and handle complaints in a timely manner.
Home Buying Pre-Qualification Specialist
Commonwealth Bank
11.2019 - 09.2020
- Assist customers in the home buying process through providing customers with the information pivotal to proceeding with the process.
- Liaising with lending specialists to assist the customer as well as other lines of business in order to reach a result to benefit the customers.
- Deal with customer complaints and assist the customer with enquiries to help find solutions that are helpful and beneficial to them.
- In this role I have developed a greater understanding of the home loan process and products, and have identified and become knowledgeable on different methods and available to the clients to assist them in their home buying journey, as well as maintaining their existing home loans.
Education
Bachelor of Laws -
Western Sydney University
Sydney, NSW06-2025
Bachelor of Business -
Western Sydney University
Sydney, NSW11-2019
Skills
- Customer service
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Relationship building
Certification
Financial Services Institute of Australia
- Professional banking Fundamentals - Nov 22 - Jun 23
Timeline
Specialised Banking Manager - T&WC
National Australia Bank
08.2022 - Current
Complex Lending Solutions Associate
National Australia Bank
01.2021 - 08.2022
Customer Banking Specialist
Commonwealth Bank
09.2020 - 12.2020
Home Buying Pre-Qualification Specialist
Commonwealth Bank
11.2019 - 09.2020
Financial Services Institute of Australia
- Professional banking Fundamentals - Nov 22 - Jun 23
Bachelor of Laws -
Western Sydney University
Bachelor of Business -
Western Sydney University
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