Summary
Overview
Work History
Education
Accomplishments
Certification
Affiliations
Additional Information
Timeline
Ashwin Joshi

Ashwin Joshi

Berwick,VIC

Summary

CAREER PROFILE : Master of Social Work along with experience in community and social service performing various roles. Other experiences include customer service in different such as banking, insurance and telecommunication enabling me to transfer these skills in the areas of social work sector. Holder of Certificate III in Individual Support in Disability along with hands on experience of working with people with disability as a Community Support Worker.

PERSONAL PROFILE : Proven verbal and written communication and interpersonal skills Transferable customer service and client handling skills Ability to connect with Clients through rapport building and effective communication. Team player and can work independently in need. Ability to think critically and apply in social work practise.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Specialist Support Coordinator

SA Hope Foundation
01.2022 - Current
  • Assist the participant at the specialist level to implement their NDIS plan by maximizing choice and control and engaging high quality service providers.
  • Contribute reporting and participate in review processes for the NDIS participants as requested or required.
  • Manage and coordinate any complex care team requirements for the participant where they have specialist support coordination
  • Conducting Stake holder meetings. Maintain accurate records, relevant reporting and communication in relation to the participant and their care team Provide information to the participant and their care team in the language or mode of their choice
  • Ensure that conflict of interest in any implementation of supports or management of the care team and participant need is clearly documented, explained and managed with the participant, their support network and the organization.
  • Ensure that the optimal mainstream and community supports are utilized by the participant
  • Participate in the development of new services as required.

Specialist Support Coordinator

Assured Home Care
01.2021 - 12.2021
  • Review participant NDIS plans and ensure appropriate supports and services are implemented.
  • Build capacity for participants who are experiencing multiple complex barriers and assist them towards achieving their planned goals.
  • Coordinate supports for participants and liaise extensively with NDIA planners, relevant clinicians, housing providers and a range of allied health and community based services.
  • Using the principles set in NDIS act, ensure that capacity building, choice and control are always promoted and considered in all decisions regarding individualised supports.
  • Enhance NDIS participants’ capacity to coordinate their own supports, including provision of information, referrals and engaging with informal/personal support networks and community- based support options
  • Provide casework to participants including assessment, care planning, intervention, referral and report writing.
  • Successfully identify problems, develop solutions and implement them using a collaborative and systematic approach.
  • Arrange for assessments as required to determine the nature and type of funding (e.g. assessment to determine the type of complex home modifications required).
  • Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds.
  • Develop service agreements and create service bookings with preferred providers.

Support Worker

Assured Home Care
01.2019 - 12.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.

Client Service Coordinator

Assured Home Care
01.2019 - 12.2019
  • Implement the client’s directions efficiently and accurately;
  • Manage client support rosters and act as the first point of contact for client enquiries;
  • Develop meaningful relationships with the client and their supports;
  • Manage new client enquiries and engagement;
  • Oversee the work undertaken by disability support staff.

Youth Worker

Anglicare SA
01.2018 - 12.2018
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Provided key emotional support to special needs youth.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.

Partner Driver

Uber
06.2016 - 01.2018
  • While pursuing full time studies [MSW] to support my family financially)
  • Resume of

Studying Master of Social Work

Flinders Universiy
01.2016 - 01.2018
  • Pursuing full time studies Master of Social Work (MSW) from Flinders

Social Work Placement

Survivors Of Trauma And Rehabilitation Services
08.2017 - 12.2017
  • Survivors of torture and trauma assistance and rehabilitation service (STTARS)- First Placement
  • Case Management
  • Counselling

Social Work Placement

Community Centres SA
01.2017 - 06.2017
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Student Social Worker

Community Center SA, CCSA
02.2017 - 06.2017
  • Develop culturally appropriate community/group education strategies and resources for different target groups having culturally and linguistically diverse (CALD) backgrounds
  • Case Management (Housing, Employment, Financial, Social Assistance)
  • Case Noting (Use of appropriate language, respecting privacy, following protocols)
  • Art Based Therapy in social work (African drumming in school to address student behavioral issues)
  • Behavioral Activation Therapy (Part of cognitive behavior therapy), Companies Profile: Parent body of community centers across South Australia for community development by building the strength, capacity and have been providing quality services to members
  • Duties/Learning outcomes
  • Liaising and rapport building with community centers for different projects such as
  • Neighborhood Centers Week, RBA (Result Based Accountability)
  • Worked on Reconciliation Action Plan (CCSA initiative) and understanding its political influences by actively participating in discussions with aboriginal leaders, team meetings
  • Creation of resource doc for community centers as a reference point
  • (What is the difference between community development and community engagement?)
  • Social Cohesion Project at community centers by way of presentation on cultural differences at community centers as a part of being culturally aware and inclusive practice.

Customer Service Officer

Lion Finance
08.2015 - 05.2016
  • Duties and Responsibilities
  • Picking up customers from one location and drop them off at their desired location safely
  • Customer service by way of safe driving, ice breaking,rapport building skills and pleasant communication skills
  • One of the highest rated drivers
  • Worked in a challenging environment of debt collection
  • Debt collection involved understanding client situation and helping them pay their debts by arranging a plan for them and giving them different options of payment.

Finance and collections officer

Lion Finance
01.2015 - 01.2016

Customer Service Officer/Case Manager

Telstra Corporation Limited
09.2012 - 07.2015
  • Inbound Call Centre- Sales and Service
  • Complaints Case Management

Customer Service officer

Telstra
01.2012 - 01.2015

Mortgage Processing Officer

Perpetual Limited
12.2010 - 08.2012
  • Lenders Mortgage Services
  • Following confidentiality and protocol
  • Attention to detail and accuracy of work

Mortgage Processing Officer

Perpetual Mortgage Services
01.2010 - 01.2012
  • Successfully completed Drumbeat Project (Music Therapy) while on placement at
  • STTARS
  • Resume of

Health and Personal Accident Insurance Consultant

Combined Insurance Co
12.2009 - 12.2010

Education

Masters of Social Work (MSW) - Social Work

Master of Social Work, Flinders University
12.2018
  • Social work draws on knowledge from a range of disciplines including sociology psychology, politics, philosophy, health and economics. Social workers are committed to social justice, human rights and social change. They work with and alongside individuals, groups and communities to improve people’s quality of lives, promote positive relationships, and advocate for human rights.

Certificate III in Disability (National Code CHC33015) - Family And Community Services

Certificate III in Individual Support, Celtic Training
01.2018

Bachelor of Commerce - Accounting

Bachelor of Commerce, Mumbai
04.1997

Full-Time

Accomplishments

  • Provide CPR, provide basic emergency life support, provide first aid
  • Rhythm2Recovery-Utilising drumbeats & cognitive reflection for personal development
  • Certificate in Child Safe Environment

Certification

Win XP, MS Office 2010 Software Packages: Word, Excel, Power Point – Advance Level Internet Usage – Advance Level Emails - Advanced level

Affiliations

2019 Australian Association of Social Workers Professional representative body of social workers Degrees Assessment Certificate – (Office of skills and recognition) (Govt of South Australia- Dept. of Further Education, Employment, Science and Technology Assessment: Equivalent Australian bachelor’s degree in commerce; Ref No: 5711 /2 July 2011

Additional Information

  • ACHIEVEMENTS AND AWARDS , November 2016 – Certificate of appreciation for voluntary service in arranging cultural activities. October 2016 – Certificate of Appreciation organization of Dance festival for charity December 2014 – Shine Achievement Award for brilliant performance March 2014 – Outstanding performance in customer sales and service April 2014 – Outstanding performance in delivering Key Priorities of an organization July 2002 – Appreciation Letter for achieving high quality standard in work March 2002 – Letter of appreciation for taking initiative and efforts
  • Mobile: 0402608969, Email: ash_sjoshi@yahoo.com

Timeline

Specialist Support Coordinator - SA Hope Foundation
01.2022 - Current
Specialist Support Coordinator - Assured Home Care
01.2021 - 12.2021
Support Worker - Assured Home Care
01.2019 - 12.2019
Client Service Coordinator - Assured Home Care
01.2019 - 12.2019
Youth Worker - Anglicare SA
01.2018 - 12.2018
Social Work Placement - Survivors Of Trauma And Rehabilitation Services
08.2017 - 12.2017
Student Social Worker - Community Center SA, CCSA
02.2017 - 06.2017
Social Work Placement - Community Centres SA
01.2017 - 06.2017
Partner Driver - Uber
06.2016 - 01.2018
Studying Master of Social Work - Flinders Universiy
01.2016 - 01.2018
Customer Service Officer - Lion Finance
08.2015 - 05.2016
Finance and collections officer - Lion Finance
01.2015 - 01.2016
Customer Service Officer/Case Manager - Telstra Corporation Limited
09.2012 - 07.2015
Customer Service officer - Telstra
01.2012 - 01.2015
Mortgage Processing Officer - Perpetual Limited
12.2010 - 08.2012
Mortgage Processing Officer - Perpetual Mortgage Services
01.2010 - 01.2012
Health and Personal Accident Insurance Consultant - Combined Insurance Co
12.2009 - 12.2010
Master of Social Work - Masters of Social Work (MSW), Social Work
Certificate III in Individual Support - Certificate III in Disability (National Code CHC33015), Family And Community Services
Bachelor of Commerce - Bachelor of Commerce, Accounting

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Ashwin Joshi