Ashwin Kumar
Melbourne,VIC
Summary
Results-driven professional with a strong background in sales management, accounts administration, and customer relations. Skilled in driving revenue growth, managing customer accounts, and fostering long-term client relationships. Adept at streamlining processes to enhance efficiency, resolving customer concerns with a solutions-focused approach, and ensuring seamless operations. Proven ability to develop sales strategies, manage key accounts, and deliver exceptional customer experiences that boost loyalty and retention. A dynamic team player with excellent communication and analytical skills, committed to achieving business success.
Overview
7
7
years of professional experience
Work History
Accounts Assistant
Greencare Developements
12.2017 - 08.2018
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Communicated regularly with customers regarding account questions and issues.
Key Accounts Manager
Aromatic Ingredients
09.2018 - 01.2022
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Identified new business opportunities by analyzing industry trends and competitor activities.
- Built and maintained strong client relationships to drive business growth.
- Set and achieved company defined sales goals.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts.
- Negotiated contract terms and pricing, securing profitable deals for the company.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
Accounts & Sales Manager
Steeps Australia
01.2022 - Current
- Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements with customers.
- Assisted in the development of marketing materials tailored specifically aimed at client retention efforts.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
Education
High School Diploma -
Casey Grammar School
Melbourne, VIC12-2017
Bachelor of Commerce - Commerce
Deakin University
Melbourne, VIC12-2021
Skills
- Customer relations
- Customer service
- Goals and performance
- Relationship building
- Complaint resolution
- Decision-making
- Exceptional interpersonal communication
- Team building and leadership
- Customer relationship management (CRM)
Languages
English
Native or Bilingual
Malayalam
Professional Working
Tamil
Limited Working
Kannada
Limited Working
Interests
- Avid Reader
- Boxing - Current amateur boxer for Big Ben's Boxing, representing Victoria
- Passionate about balancing physical health with mental and emotional wellness
- Team Sports
Timeline
Accounts & Sales Manager
Steeps Australia
01.2022 - Current
Key Accounts Manager
Aromatic Ingredients
09.2018 - 01.2022
Accounts Assistant
Greencare Developements
12.2017 - 08.2018
High School Diploma -
Casey Grammar School
Bachelor of Commerce - Commerce
Deakin University
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