Ashwin Palatty Jose
Brisbane,QLD
Summary
Dynamic Senior Service Officer with proven expertise at DVA Open Arms in resolving complex service issues and enhancing customer satisfaction. Skilled in CRM software and effective communication, I consistently exceed performance goals while fostering team collaboration and maintaining professionalism in high-pressure environments.
Overview
8
8
years of professional experience
4040
4040
years of post-secondary education
1
1
Certification
Work History
Senior Service Officer
DVA Open Arms
Brisbane, QLD
11.2025 - Current
- Managed customer inquiries using CRM software effectively.
- Resolved service issues through clear communication with customers.
- Documented call details accurately in the system for follow-up.
- Collaborated with team members to enhance service protocols.
- Maintained a positive attitude while handling challenging interactions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
Senior Service Officer
Services Australia
Brisbane, QLD
02.2024 - 07.2025
- Facilitated customer inquiries and resolved complex service issues efficiently.
- Provided support in processing claims and applications for various services.
- Coordinated with internal teams to enhance service delivery and client satisfaction.
- Educated clients on available services and eligibility requirements effectively.
- Maintained accurate records of client interactions and service requests diligently.
- Analyzed feedback to identify areas for improvement in service processes.
- Ensured that all customer inquiries were answered promptly within established timelines.
Senior Sales Consultant
Westpoint Autos
Brisbane, QLD
09.2021 - 02.2024
- Developed tailored sales presentations highlighting vehicle features and benefits.
- Collaborated with team to devise effective promotions and marketing strategies.
- Guided customers through vehicle selection process to meet their needs.
- Trained junior sales staff on product knowledge and customer engagement techniques.
- Utilized CRM software to manage leads and track sales activities effectively.
- Assisted in inventory management by tracking vehicle availability and specifications.
- Supported leadership with development of marketing and sales plans by providing sales data and sharing customer insights.
- Created monthly reports summarizing sales performance metrics such as revenue, volume, margin.
- Negotiated contracts with vendors for discounts on bulk orders or special terms and conditions.
- Provided technical advice and support to customers on products and services offered.
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Exceed sales goals, creating key client business plans while receiving of targeted venture capital funding.
Yard Driver
Cars 24
Brisbane, Queensland
07.2021 - 08.2021
- Operated yard trucks to transport vehicles between locations efficiently.
- Inspected vehicles for damage and reported issues promptly.
- Maintained cleanliness and organization of the yard area regularly.
- Followed safety protocols while driving and handling vehicles on-site.
- Utilized company systems for tracking vehicle locations in the yard.
- Initiated yard checks to maintain inbound and outbound dock and staging areas.
Store Manager
Nandos
Kenmore, QLD
06.2018 - 03.2020
- Led daily operations to ensure efficient restaurant service and customer satisfaction.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained and supervised staff on food safety and customer service standards.
- Scheduled employee shifts to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored compliance with health regulations and company policies consistently.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
Education
Certificate 3 In Business Administration
Brisbane, QLDCertificate 3 in Hospitality
Brisbane, QLDSkills
- Customer relationship management
- Service issue resolution
- Documentation accuracy
- Team collaboration
- Communication skills
- Problem solving
- Professionalism
- CRM software proficiency
- Decision-making
- Sales closing
- Multitasking Abilities
- Reliability
- Inbound and outbound calling
Certification
- Motor Vehicle Sales License
Timeline
Senior Service Officer
DVA Open Arms
11.2025 - Current
Senior Service Officer
Services Australia
02.2024 - 07.2025
Senior Sales Consultant
Westpoint Autos
09.2021 - 02.2024
Yard Driver
Cars 24
07.2021 - 08.2021
Store Manager
Nandos
06.2018 - 03.2020
Certificate 3 In Business Administration
Certificate 3 in Hospitality