Ashwin Shenoy
Moorabbin
Summary
Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
21
21
years of professional experience
Work History
Business Development Manager Commercial
Sky Energy Pty Ltd
2020.12 - Current
- Successfully forged partnership with Major Road Projects Victoria to deliver renewable energy solutions to multiple site compounds
- Highest sales achieved across the team on our premier off-grid and on-grid products (residential and commercial)
- Developed partnerships within construction and mining sectors
- 12m plus sales in 3 years
- Clients that I have worked with include and not limited to MACA Civil, BMD Construction, John Holland, Laing O'rourke, MRPV, Vic Roads etc.
General Manager/COO
Global Reviews Pty Ltd
2015.05 - 2020.05
- Heading the Global Reviews business reporting directly to the Board, with a clear vision & strategy to influence growth and expansion of the business
- Budgeting & management reporting
- Responsible for business profitability & growth
- Negotiating all supplier contracts, managing and maintaining ongoing relationship
- Suppliers include research partners, panel providers, software platform providers etc
- Managing the digital research & operations teams, sales, finance & administration
- Program/Project management of research activities across multiple projects using effective program management tools and systems
- Managing around 50 individual projects throughout the year at a process and implementation level also forms part of my role.
Head of Operations
2009.05 - 2015.05
- Program Management of multiple projects running concurrently
- Workforce planning and forecasting to deliver projects effectively and per budget allocation
- Providing support to various stakeholders in the business such as Senior Client advisors, Product team, Marketing and Sales team
- Manage clients' expectations and reporting
- Tier 1 clients include but not limited to industries such as Banking, Financial Services, Healthcare, Airlines, Energy and Education
- Ensure the operational delivery schedule aligns with contracted deliverables and visibility is created around process progress and efficiency
- Identify, develop and maintain the resources (people and systems) necessary to operational delivery and quality of output.
Territory Manager, DELL (Victoria & Tasmania)
Creative Field Marketing Pty Ltd
2008.05 - 2009.05
- Achievement of client ROI & program KPI delivery
- Driving Kiosk and Officeworks Stores sales of Dell products achieving targeted productivity, sales goals and retail objectives
- Implementation of sales promotions and marketing to achieve territory KPI's
- Alignment of state process with national directive
- Building and maintaining a results based culture through recognition and rewards
- Training and development of the team through field based focus and 'Work Withs'
- Conduct regular 'Work in Progress' meetings with kiosk managers
- Management and review of team scorecard and PDRs
- Hands on leadership of the Vic and Tas field team delivering breakthrough results.
Market Operations Manager North America (Call Centre)
GAPbuster Worldwide Pty Ltd
2006.10 - 2008.04
- Liaising with the Production Control Manager as to the task for the North American Clients
- Managing a multi-cultural team of over 65 staff
- Matching tasks to staff expertise, while ensuring staff receive a variety of tasks in consultation with the Market Specialists
- Managing extraordinary work requests from other functional areas within GBS
- Following up on client enquiries as requested through Program Managers
- Ensure programs under shift designation meet all SLA and vendor adherence requirements
- Inducting new staff members on the NA shift using HR Induction Checklist in consultation with the Market Specialists
- Organizing internal training and mentoring for new team members on the USA shift in consultation with Operations Manager and HR
- Managing RDO requests and allocation for the NA shift
- Providing regular feedback to staff in regards to their performance
- Dealing with any performance or disciplinary issues that may arise on the USA shift.
Quality Control Officer
2004.05 - 2006.10
- Assignment of jobs to shoppers in UK
- Ensuring Service Standards
- Resolving shopper enquiry
- Quality analysis and check.
Telephone Sales Representative
One Touch Solutions Pty Ltd
2003.11 - 2004.05
- Cold call prospective customers and sell telephone lines for Southern Cross Telco
- Meet or exceed individual sales target.
Technical Support Representative
Dell International Services (Dell Computers Pty Ltd)
2003.05 - 2003.10
- Technical support on Dell Desktop
- Formulating and updating the database of customers with each call and keeping track of latest purchase made by them
- Analysing the financial information of each customers purchase and giving advice on future transactions
- Updating self on the policies and procedures of the company and implementing the policies as and when required
- Keeping track of the contract of each customers and providing support within the limitations of that contract
- Updating self knowledge base on the latest modifications in the technological and customer service sector and fulfilling the tasks accordingly.
Education
MBA - Business Administration And Management
Swinburne University of Technology
Melbourne, VICBBA - Business Administration And Management
P.E.S School of Business Management
Bengaluru, IndiaSkills
- B to B sales
- Sales Targeting
- Sales Presentations
- Sales process
- Client Relationship Building
- Sales Leadership
- Lead Identification and Generation
- Salesforce Management
Languages
English
Hindi
Kannada
Education/ Qualifications
- Swinburne University of Technology, Australian Graduate School of Entrepreneurship, Melbourne/Australia, MBA - Distinction, 2005
- P.E.S School of Business Management, Business Management, Bangalore/India, Bachelor in Business Management (BBM), 2003
- Scrum Master Certified
Experience
20 years plus
Hobbies and Interests
- Team member, Batsman - Hawthorn Cricket Club
- Music
- Cooking
References
Available on request
Timeline
Business Development Manager Commercial
Sky Energy Pty Ltd
2020.12 - Current
General Manager/COO
Global Reviews Pty Ltd
2015.05 - 2020.05
Head of Operations
2009.05 - 2015.05
Territory Manager, DELL (Victoria & Tasmania)
Creative Field Marketing Pty Ltd
2008.05 - 2009.05
Market Operations Manager North America (Call Centre)
GAPbuster Worldwide Pty Ltd
2006.10 - 2008.04
Quality Control Officer
2004.05 - 2006.10
Telephone Sales Representative
One Touch Solutions Pty Ltd
2003.11 - 2004.05
Technical Support Representative
Dell International Services (Dell Computers Pty Ltd)
2003.05 - 2003.10
MBA - Business Administration And Management
Swinburne University of Technology
BBA - Business Administration And Management
P.E.S School of Business Management
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