Ashwin Vignaraja
Glenwood,NSW
Summary
Dedicated and compassionate mental health professional with a strong foundation in crisis intervention, client-centered support, and clinical administration. Experienced in providing empathetic care as a crisis support volunteer and facilitating access to therapeutic services within the NDIS sector. Skilled in managing client interactions, fostering trust, and ensuring smooth service delivery in high-pressure environments. Committed to advancing a career in clinical psychology with a focus on evidence-based therapeutic approaches, trauma-informed care, and holistic mental health support.
Overview
4
4
years of professional experience
Work History
NDIS Concierge Officer
Ability Action Australia
Sydney, NSW
04.2024 - Current
- Acted as the primary point of contact for clients and families, skillfully assessing individual needs and coordinating access to a wide range of therapeutic services, ensuring that each client received personalized and relevant care.
- Demonstrated exceptional interpersonal and problem-solving skills by providing comprehensive information on therapy options, NDIS funding, and service eligibility, enhancing client satisfaction and engagement.
- Conducted thorough follow-ups on funding approvals and documentation management, maintaining up-to-date client records and compliance, thus supporting the effective delivery of therapeutic services.
Crisis Support Volunteer
Lifeline
Sydney, NSW
02.2024 - Current
- Engaged in empathetic and non-judgmental support for individuals experiencing crises, using advanced communication skills to de-escalate high-pressure situations and provide immediate emotional relief.
- Assisted callers in navigating complex emotions and crises, collaboratively developing tailored safety plans and connecting them with appropriate community resources and support networks.
- Enhanced understanding of crisis intervention techniques, trauma-informed care, and mental health challenges, building a strong foundation for future clinical practice.
Concierge Officer
Mindbox Psychology
Sydney, NSW
02.2021 - 07.2021
- Fostered a warm, inclusive, and supportive environment for clients with diverse psychological needs, including those with selective mutism, enhancing their comfort, trust, and overall well-being.
- Employed adaptive communication strategies tailored to clients facing significant communication barriers, effectively reducing anxiety levels and fostering a foundation of trust and rapport.
- Collaborated closely with therapists and clinicians to maintain confidentiality and streamline client communication, facilitating coordinated care and enhancing therapeutic outcomes.
Education
Crisis Supporter Workplace Training -
Lifeline
Sydney05-2024
Bachelor of Psychology (Honours) -
University of New South Wales
Kensington, NSW12-2021
Skills
- Teamwork and Collaboration
- Attention to Detail
- Communication
- Critical Thinking
- Adaptability
- Empathy
Accomplishments
- Co-author on a paper being reviewed for publication
Timeline
NDIS Concierge Officer
Ability Action Australia
04.2024 - Current
Crisis Support Volunteer
Lifeline
02.2024 - Current
Concierge Officer
Mindbox Psychology
02.2021 - 07.2021
Crisis Supporter Workplace Training -
Lifeline
Bachelor of Psychology (Honours) -
University of New South Wales
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