Ashwin Yeduguri Sandinthi Joseph
Hoppers Crossing,Australia
Summary
To work for an organization which provides the opportunity to improve the skills and knowledge to grow along with the organization objective. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
DNA Recruitment
06.2022 - Current
- Ensuring the customers queries are met and answered
- Guiding customers to the right direction of the replacement trains
- Submitting the Pax Count
- Tracking the Bus arrival and departure times and escalated the reports to the Team lead
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
Front Desk Attendant
Aramex Logistics
01.2023 - 06.2023
- Ensuring the customers are handled with empathy
- Making sure the customers receive their parcels
- Building up Rapport with customers to endure smooth flow of communication
Technical Support Specialist
VMedia
08.2021 - 05.2022
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Walked individuals through basic troubleshooting tasks.
Technical Associate
Rideasy Cabs
01.2021 - 07.2021
Education
MBA - Information Technology
Holmes Institute
Melbourne, VIC06.2024
Higher Diploma in Computing - Computing
Griffith College
Ireland08.2019
Bachelor's in Information Technology - Information Technology
Karunya University
India05.2017
Skills
- MacOS
- Windows
- Team Oriented
- Good Communication Skills
- Working knowledge of Computer
- Customer Service
Professionaltraits
- Versatile verbal and written communication skills.
- Ability to scope out business and functional requirements.
- Ability to quickly understand the business impact of the trends and make decisions.
- Excellent multitasking and time management skills.
Interestsandextracurriculars
- Started and worked as Vice President of Indian Society, Griffith college, Dublin
- Organised many Bollywood events in Dublin, Ireland.
- Part of Karunya University Cricket team and won the Colosseum National Tournament in 2016, 2017
References
Available on request.
Extra Curricular activities
Playing Cricket
Timeline
Front Desk Attendant
Aramex Logistics
01.2023 - 06.2023
Customer Service Representative
DNA Recruitment
06.2022 - Current
Technical Support Specialist
VMedia
08.2021 - 05.2022
Technical Associate
Rideasy Cabs
01.2021 - 07.2021
MBA - Information Technology
Holmes Institute
Higher Diploma in Computing - Computing
Griffith College
Bachelor's in Information Technology - Information Technology
Karunya University
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