Ashwini Bhise

• Strategic Customer Relationship Management - Oversee maintenance of comfort, safety and security of all passengers by utilizing a “Customer Obsession” work ethic as Customer comes First
• Effective Conflict Resolution and Problem-Solving - Resolve passenger conflicts as I often have to deal with dissatisfied (and occasionally angry and/or intoxicated) customers in very difficult circumstances – and often in front of an audience. Rapport building is one such skill which has helped to establish a relationship between parties involved, helps ease tensions and promote collaboration.
• Technical Skills and Training - Received Training with License and have operated on 777200/300/787-8/787-9/380 (Business and First Class)/737/320 series Aircraft.
• Negotiation and Emotional Intelligence - Handling 500+ passengers on one flight, managing your emotions while recognizing feelings of others is essential. Keen awareness of emotional dynamics involved in negotiation helped me to remain composed and make rational decisions – even in face of intense emotions.
• Brand Presentation Skills and Sales Skills - Having spent a career paying attention to brand consistency, e.g. (often very strict) uniform standards, personal conduct and presentation, I understand that presentation and detail drives customer perception and experience – and ultimately brand loyalty,highlighting premium cabin experiences, in-flight entertainment, and wine and culinary offerings
• Cultural Awareness and Interpersonal Skills- Working with diverse teams which include people from different cultural backgrounds to my own. Ability to build rapport easily and work with anyone,often never having met or worked with most colleagues before. Proficient at advising passengers on emergency procedures and convey information clearly. In emergencies, relaying information to my team members and passengers plainly,effectively and assertively.

• Strategic Human Resources - Foster and strengthen relationships with prospective candidates, who are specialized in Insurance job profiles, through market analysis.
• Deliver Targets and Sales Skills - Achieving Target of recruiting at least 10 executives every month in entry, mid-level and senior positions in Insurance and Banking sector.
• Recruitment Strategy: Developing and implementing effective recruitment strategies and campaigns to attract qualified candidates for procurement roles. This includes leveraging various recruitment channels, such as job portals, social media, and professional networks, to build a strong talent pipeline.
• Talent Acquisition: Managing end-to-end recruitment process, from job profiling and candidate sourcing to interviewing and selection. Ensuring a positive candidate experience and timely communication throughout recruitment cycle.
• Employer Branding: Enhancing Banking and Insurance sector and employer brand through targeted recruitment marketing efforts, employer branding activities, and participation in career fairs and industry events.
• HR Policies- Administer employee benefits programs, including leave management, health insurance, and GPA plans. Manage administrative, onboarding, Confirmation, Transfer and offboarding processes. Create, implement and manage on-boarding plans.

Employee Relations-

• Act as point of contact for employee concerns and inquiries.
• Foster positive and inclusive workplace culture.
• Resolve employee conflicts and address grievances in timely manner.
• HR Admin- Providing support to managers and employees, assisting in daily office needs and managing our company’s general administrative activities .Handling administrative requests and queries from managers.

• Customer Service - Handling VVIP Customers at Mumbai Airport, interacting with them and providing them with seamless travel experience
• Brand Ambassador -a rapport with these special and privileged customers, for increasing brand value of Jet Airways
• Diverse department Knowledge - Working at Check IN- counter, Boarding Gates and operating Ticketing systems of Amadeus and Sabre
• Handling Grievances - Handling Customers for all their Travel related queries and issues at Airport, managing people and delivering effective customer service through sales perspective among more than 500 passengers at given time.