ASHWINI PATEL
Brisbane,QLD
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
AMPOL FOODARY
09.2024 - Current
- Handling cash and credit/debit card transactions, including loyalty card management Greeting customers, answering inquiries, and resolving issues.
- Stocking shelves with items like snacks, drinks, and sundries.
- Maintaining a clean and tidy forecourt, pumps, and shop area
- Adhering to safety regulations, including proper fuel handling and spill cleanup
- Tracking and replenishing stock of various items sold at the station.
- Monitoring the forecourt for safety and security, including potentially dealing with fuel deliveries.
- Accurately recording transactions and reconciling cash at the end of the shift.
Customer Service Representative
BRUMBY'S BAKERY
01.2023 - 09.2024
- Manage selling counter / Billing and Checkout procedures.
- Managed a wide variety of customer services and administrative tasks to resolve customer issue quickly and efficiently.
- Maintain store presentation through effective merchandising, inventory management and stock control.
- Help Customers While they shop, answer questions, and assists in daily store operation.
- Cleaning and tidying the store.
- Maintained cleanliness and presentation of stockroom
- Multitasking during the busy hours by serving, restocking, and Billing
- Opening and closing of the store in accordance with operating hours.
- Greeting customer and answering customer questions to merchandise and store policies.
Education
MBA - Business Analytics
Kaplan Business School
Brisbane, QLD09.2023
Degree - undefined
PARUL INSTITUTE OF PHARMACY
01.2015
HSC - undefined
JAI AMBE VIDYALAYA
01.2011
Skills
- Ability to communicate well and adapt to the situation
- Well organized and self-motivated
- Easily adaptable to any work environment
- Hard-Working in both individual as well as in GROUP
- Self-confidence and good appearance
- Highly Energetic and Man Power Management
- MS OFFICE
- OPEN OFFICE
- MS EXCEL
- POWER POINT
- TRACKWISE SYSTEM
- GOOSE SYSTEM
- Customer service
- Customer relations
- Relationship building
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Call management
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Account updating
- Recordkeeping strengths
- Retail store support
- Document control
- Brand representation
- Business development
- Delivery scheduling
- Report preparation
LNGG
ENGLISH
GUJARATI
MARATHI
HINDI
Timeline
Customer Service Representative
AMPOL FOODARY
09.2024 - Current
Customer Service Representative
BRUMBY'S BAKERY
01.2023 - 09.2024
MBA - Business Analytics
Kaplan Business School
Degree - undefined
PARUL INSTITUTE OF PHARMACY
HSC - undefined
JAI AMBE VIDYALAYA
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